Manager, Technical Operations; Atlanta)

Description

CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including Crisis Alert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.

As the Manager, Technical Operations at CENTEGIX, you will drive a seamless hardware provisioning, configuration, and deployment experience. You will lead the Technical Operations Team, empowering our customers, on-site Field Engineers, and installation partners to ensure successful, efficient deployments, ultimately contributing to a world-class customer onboarding experience.

Full-time

CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including Crisis Alert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.

As the Manager, Technical Operations at CENTEGIX, you will drive a seamless hardware provisioning, configuration, and deployment experience. You will lead the Technical Operations Team, empowering our customers, on-site Field Engineers, and installation partners to ensure successful, efficient deployments, ultimately contributing to a world-class customer onboarding experience.

• Team Leadership & Performance Management:
  Supervise, mentor, and develop a team of Technical Operations Engineers and Mapping Specialists. Assign work, set clear performance goals, and monitor departmental KPIs. Oversee product and tools training, fostering a culture of accountability and continuous development.
• Operational Strategy & Workflow Efficiency:
  Build and implement the strategic framework for the Technical Operations team to ensure long-term scalability. Identify and resolve bottlenecks in provisioning, mapping, and scheduling workflows to improve the timeline from order acceptance to on-site deployment.
• Service Provisioning:
  Oversee provisioning of the hardware and software components of the CENTEGIX Safety Platform, including Crisis Alert™, Safety Blueprint, and Visitor Management solutions. Ensure core equipment is installed and certified efficiently to allow successful on-site installations.
• Technical Support:
  Serve as the primary technical escalation point for internal Field Engineers and external installation partners actively on-site. Ensure SOPs are thorough and up-to-date, and that the engineers possess the knowledge to diagnose issues and the confidence to follow them through to resolution.
• Mapping & Data Integrity:
  Manage Mapping Specialists to ensure Safety Blueprint maps are created accurately using Geographic Information Systems (GIS). Perform QA to ensure map data accuracy. Implement data-driven dashboards to track operational KPIs and scheduling accuracy.
• Cross-Functional Collaboration:
  
  Partner closely with Sales, Customer Success, Project Management, Field Services, Operations, and Supply Chain to align operational capabilities with business objectives and resolve obstacles impacting delivery target dates.
• Training & Documentation:
  Develop and maintain comprehensive technical…