Service Manager

About the role

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and eliminate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

• Advanced academic background, preferably to good degree level or equivalent.
• Proven track record of work experience in a challenging commercial environment.
• Service Now experience.