Practice Manager - Multi-Clinic Operations

Role Overview

Practice Manager oversees day‑to‑day staffing, scheduling, facilities, and the operational and financial performance of multiple Primary/Immediate Care centers.

• Operational oversight across multiple centers – utilization, quality, patient experience, and profitability.
• Ownership of business performance and clinic success.
• Direct oversight of clinic performance, monitoring and driving clinic‑level teams toward key revenue and operational KPIs.
• Manage clinic budgets and monitor monthly performance against targets, escalating risks and variances as needed.
• Identify operational and growth opportunities to improve clinic performance.
• Drive performance consistency in partnership with central teams by overseeing scheduling, patient throughput, provider utilization, and center‑level revenue cycle management processes.
• Lead non‑provider clinic teams (Medical Assistants and center staff) – hiring, coaching, performance management.
• Act as a direct point of contact for providers on center‑level operational issues, concerns, and performance‑related issues concerning the clinic.
• Execute clinic tasks – scheduling coverage, workflows, supply/inventory, compliance (HIPAA/OSHA), patient escalations.
• Partner with Providers + Ops leadership to solve problems fast and keep care delivery consistent across sites.
• On‑site presence required – expect to be in clinics.
• Multi‑site travel required – up to 90% across assigned clinics (Atlanta metro market).

• Staffing and schedules stabilized across all assigned clinics.
• Standard workflows implemented and consistently followed.
• Clear performance expectations in place – team morale up, avoidable issues down.
• Patient experience escalations decrease and operational KPIs improve.

• 3+ years of people leadership experience (healthcare strongly preferred).
• Can run payroll and scheduling rhythms, keep teams accountable, and handle ambiguity.
• Organized, meticulous, and comfortable in a fast‑paced environment.
• Working knowledge of EMR systems and strong computer skills (Microsoft suite).
• Understand HIPAA, OSHA, infection control basics and can enforce standards consistently.
• Bonus:
  Medical Assistant or clinical background.