Operations Manager - Shuttle Operations

Operations Manager - Domestic Shuttle Operations (HJAIA)

The Operations Manager for Domestic Shuttle Operations is responsible for providing operational oversight and support to ensure the smooth execution of projects and day-to-day operations. Reporting directly to the Sr. Operations Manager, the Operations Manager plays a crucial leadership role overseeing the entire operation for the Domestic PARK-RIDE Division.

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.

We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of this diverse team is essential to our success.

• Meet with outgoing Operations/lead manager daily at the beginning of shift.

• Check the schedule daily to ensure staffing levels are maintained according to guidelines.

• Perform rounds of facility daily at beginning of shift and before shift ends.

• Report any issue or malfunction not handled in house to the appropriate entity per protocol daily.

• Conduct daily briefings with supervisors prior to beginning of breaks.

• Target a policy/procedure weekly for training supervisors.

• Coach, train and develop staff on company/client goals and expectations daily and on an ongoing basis.

• Monitor payroll/ attendance tracking daily for errors and corrections.

• Ensure all violations are addressed daily with appropriate progressive disciplinary actions and signatures.

• Monitor radio communication to ensure transmission and response times remain in accordance with policy and established goals.

• Respond to calls as needed when assigned managers are not available.

• Cover for supervisors while on break.

• Report to scene of any incidents involving slip and falls, fires, or other catastrophic occurrences.

• Reviewing all incident reports daily to ensure proper completion and forwarding them to Safety Mgr., HR, Exec. Asst. and/or Fleet Mgr.

• Completion, emailing and placing daily operations logs into appropriate folders and locations. Forward to Exec. Asst. every Monday morning.

• Appraising supervisors quarterly and annually and conducting reviews for discussion.

• Monitor operation throughout daily shifts to prevent excessive delays or in event of contingency drill.

• Execute contingency protocol for qualifying events inclusive of notifications.

• Workforce planning to include preparing weekly schedules, conducting shift bids as needed, vacancy posting and awards, benefit approvals per CBA guidelines and posting of weekly shift availability and award list.

• Monitor and manage overtime of hourly staff.

• Disseminate information to other departments/ employees as needed.

• Monthly Safety Topic training and signatures of all Shuttle Operations staff.

• Review/Audit Payroll daily/weekly for each pay period.

• Monitor the Flight Board for Flight Delays.

• Respond to unresolved customer concerns that occur on shifts daily when necessary and elevate to appropriate Senior Manager (i.e. CSM, Sr Operations, AGM, etc.).

• Interview candidates for hourly positions as needed.

• Compile weekly time samples for Shuttle operation and forward to the appropriate AGM on Monday.

• Conduct 1st Step Grievance hearings.

• Disseminate information to department staff and customers when necessary.

• Exercise the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.

• Be…