Operations Manager

Lead Teams. Optimize Operations. Grow Your Career.

Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Compensation & Work Environment Details:

Salary Range: $63,000 - $73,000

Bonus Target: 15% of annual salary, paid quarterly

Auto Allowance & Reimbursement:
Bi-weekly fixed contribution + monthly variable mileage reimbursement

Work Environment:
Field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

What You’ll Do:

Lead & Develop Teams:
Coach, mentor, and support Area Leaders, driving engagement and accountability.

Drive Operational Excellence:
Use data analysis and insights to improve processes, productivity, and service delivery.

Financial Management:
Develop budgets, monitor expenses, and report on financial performance.

Own Staffing Strategy:
Forecast staffing needs and partner with Recruiting to maintain team coverage.

Ensure Systems Compliance:
Lead training efforts and enforce standards for systems usage, safety, and service protocols.

Client Partnership:
Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.

Identify Growth Opportunities:
Look for ways to expand services and grow existing client relationships.

Field Operations:
Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity

Manage Fleet & Inventory:
Oversee vehicle compliance, maintenance, and warehouse inventory.

Talent Development:
Identify future leaders and support their professional growth.

Servant Leadership:
Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or  Special Projects:
Lead assigned projects from start to finish.

What We’re Looking For:

Experience:

5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.

Education:

Bachelor’s degree preferred.

Leadership:
Proven ability to manage and develop teams while driving results.

Analytical

Skills:

Strong Excel and data analysis skills to support decision-making.

Project Management:
Organized, detail-oriented, and able to manage multiple priorities effectively.

Communication:
Exceptional verbal and written communication skills.

Customer Focus: A passion for delivering outstanding service and building lasting relationships.

HR Knowledge:
Familiarity with hiring, talent development, and performance management.

Problem-Solver:
Ability to think on your feet, make sound decisions, and motivate your team under pressure.

Tech-Savvy:
Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.

Valid Driver’s License:
Required, along with the ability to travel regularly throughout the market.

Physical Requirements:

Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions

Comfortable working around unpleasant odors when needed

Why You’ll Love Working with Us:

At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

Health Benefits:

Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts Financial Security: 401k with company match, life and disability…