Operational Excellence Engineer II

Overview

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family‑focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Be inspired. Be rewarded. Belong. At Emory Healthcare.

The Operational Excellence Engineer II plays a key role in driving continuous improvement initiatives across Emory Healthcare. This advanced‑level position focuses on optimizing healthcare systems, enhancing patient outcomes, and supporting cross‑functional teams on process improvement projects. With a solid foundation in Lean and Six Sigma methodologies, the Engineer II independently manages moderate‑to‑complex projects and serves as a knowledgeable resource on best practices for operational efficiency and quality improvement.

• Lead and support moderate‑to‑complex projects to enhance healthcare systems and operational efficiency
• Apply a structured methodology to analyze localized systems and processes, recommend improvements, and coordinate change implementation through individual and team facilitation
• Independently manage project timelines, resources, and milestones for process improvement initiatives
• Collaborate with leadership and stakeholders to define project goals, scope, and deliverables, ensuring alignment with organizational objectives

• Conduct in‑depth workflow analyses, time studies, and data collection
• Apply statistical techniques to analyze data, build advanced process maps, generate Pareto charts and pivot tables, and develop run/control charts to identify trends, surface improvement opportunities, and establish statistical significance for causal factors
• Access eHMR and other databases to modify established reports for analysis
• Develop and present detailed reports, dashboards, and presentations for leadership and department stakeholders
• Communicate project progress, challenges, and outcomes effectively to cross‑functional teams and executive leadership

• Serve as a mentor and resource for departments implementing Lean and Six Sigma methodologies
• Provide guidance on Daily Management Systems, A3 problem solving, and advanced Lean concepts such as kaizen and value stream mapping

• Conduct comprehensive reviews of departmental productivity and operational performance
• Identify root causes of inefficiencies, escalate findings to responsible roles, and offer actionable recommendations for improvement
• Research industry best practices and emerging trends in healthcare operational excellence
• Propose innovative solutions that enhance the effectiveness and sustainability of Emory Healthcare's processes

• Proficiency in process improvement methodologies with a demonstrated ability to apply these concepts in complex settings
• Strong analytical and statistical skills, with experience in data analysis tools such as Excel, Tableau, Minitab, or similar software
• Excellent project management skills with the ability to independently manage multiple projects and prioritize effectively
• Advanced communication and interpersonal skills, with experience presenting to leadership and cross‑functional teams

• Leadership — Demonstrated ability to lead projects and collaborate effectively with cross‑functional teams at all organizational levels
• Critical Thinking — Advanced problem‑solving skills, with the ability to identify root causes, develop actionable insights, and implement sustainable improvements
• Adaptability — Comfortable managing change in a dynamic healthcare environment and fostering a culture of continuous improvement
• Results‑Oriented — Proven track record of delivering measurable improvements in operational efficiency, patient outcomes, and resource utilization