Product Support Specialist (Master) Load & Haul, Any U.S. Location

Sandvik Mining Product Support Specialist (Master) Load & Haul

Sandvik Mining is looking for a Product Support Specialist (Master) Load & Haul for any U.S. location. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization & electrification, and sustainability is an integral part of how we do business. We seek bright, curious, & forward-thinking multi-cultural team members who are motivated by serving customers & employees, in future proofing business & thrive in an inclusive learning culture.

We offer competitive wages & benefits, strong support for learning & professional development, & opportunities to grow a successful, rewarding career in a diverse, collaborative, & globally connected organization that values innovation, fairness, & long‑term impact.

Business area Mining is a global leading supplier of equipment & tools, parts, service, digital solutions & sustainability-driving technologies for the mining & construction industries. Applications include rock drilling, rock cutting, loading & hauling, tunneling & quarrying.

Job Description Summary The Product Support Specialist - Underground Load & Haul serves as the Sales Area Subject Matter Expert (SME) for underground loading & hauling equipment. The role provides advanced technical support, product application expertise, & operational guidance for Sandvik underground loaders, haul trucks, battery‑electric vehicles (BEVs), automation systems, & related technologies. The specialist acts as the primary technical liaison between customers, Sales Area teams, & Product Lines to resolve complex equipment issues, improve equipment performance & reliability, support new product introductions, & drive customer productivity & fleet optimization initiatives.

The position plays a key role in strengthening customer relationships by delivering technical leadership, developing training programs, supporting fleet transitions, & ensuring operational readiness for new technologies & strategic projects across the underground mining industry.

• Advanced Technical Support:
  Serve as the highest-level technical support resource for underground Load & Haul equipment. Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, & control system issues. Support major component failures, machine commissioning, corrective campaigns, warranty investigations, & fleet performance improvement initiatives. Assist field service teams & customers with complex diagnostics & root cause investigations.
• Reliability & Performance Optimization:
  Analyze equipment failures, component life trends, machine health data, & maintenance practices. Develop corrective actions & reliability improvement programs to reduce downtime & total cost of ownership. Support implementation of condition monitoring, predictive maintenance, & digital fleet management solutions. Recommend operational & maintenance improvements that increase machine availability & productivity.
• Sales Support:
  Provide application expertise during equipment sales campaigns & project evaluations. Assist Account Managers with technical presentations, equipment recommendations, & value-based selling initiatives. Review technical specifications, operating requirements, & equipment configurations to ensure solution alignment with customer needs.
• Training & Capability Development:
  Develop & deliver technical training programs for underground Load & Haul equipment. Create machine-specific training packages for service technicians, operators, trainers, & customer personnel. Mentor field service personnel & develop technical competency across the Sales Area. Support implementation of global training standards & best practices.
• Product Lifecycle & Project Support:
  Lead technical readiness activities for new equipment introductions, upgrades, & product launches. Support large customer fleet deployments & project start-ups. Coordinate product phase-in & phase-out activities for Load & Haul products. Work closely with Product Lines to provide field feedback & support continuous product improvement initiatives. Participate in validation testing, pilot programs, & field performance evaluations.
• Collaboration & Knowledge Management:
  Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, & Customer Support teams. Participate in global Load & Haul expert networks & technical working groups. Collect, document, & communicate customer feedback, technical issues, & product improvement opportunities. Lead technical review meetings focused on reliability, performance, & fleet optimization. Maintain detailed technical reports, recommendations, & service documentation.
• Health, Safety & Environmental Leadership:
  Lead & promote compliance with all company, customer, & regulatory EHS requirements. Support incident investigations, root cause analysis, corrective actions, &…