Field Service Engineer III

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.

With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

is currently seeking an experienced Field Service Engineer III in Atlanta, GA.

Responsible for providing technical support to the field organization, digital content management, site visits, written instructions and training with comprehensive knowledge of multiple product lines while supporting the department manager.

• Provides technical assistance to the field organization covering most of the company’s current portfolio via digital content management.
• Leads the preparation of product support content for field use.
• Instructs others technically in products and processes.
• Creates digital performance feedback to the Operations, Quality, R&D Engineering and Manufacturing Groups.
• Trains Field Mechanics and Support Engineers, I-III as needed.
• Must be a subject matter expert in one or more product lines and components.
• Works under the minimal supervision of direct manager.

• Bachelor’s degree or higher in a technical field of study or 10 years relevant elevator work experience.
• QEI Certification preferred.
• NEIEP or NEII Certification or equivalent experience.
• OSHA 10hr Certificate.
• Ten (10) years or more equivalent elevator work experience required.
• Strong work experience or education in one of the following: hydraulics, static motor drives, machines, microprocessors and electronics.
• Experience working in digital content & guided diagnostics delivery systems
• Experience working with Quality management & tracking systems.
• Demonstrated ability to work with test equipment and hand tools as required.
• Demonstrated exceptional customer service and problem-solving skills.
• Demonstrated strong decision making and analytical skills.
• Possess the ability to effectively communicate; written and verbal.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and…