Senior Account Manager, Consumer Acquisition, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand team sits within GABM. We are American Express' In-House Creative agency.

Our ambition is to develop forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond while building inspiring brand creative and assets to drive consideration for target audiences. We are seeking a Senior Account Manager, Consumer Acquisition, OnBrand.

The Senior Account Manager, Consumer Acquisition, OnBrand will report to the Account Director and lead integrated, end-to-end marketing campaigns across paid media, email, and direct channels. This role oversees campaigns from intake and strategic alignment through creative development, execution, production, launch, and post-launch analysis, with an expanded focus on mid-funnel acquisition and performance-driven creative optimization.

As a Senior Account Manager, you will manage strategy and execution in support of the growing Consumer business for OnBrand. Acting as a trusted extension of internal marketing teams, you will translate business objectives and brand vision into clear, actionable creative briefs and high-performing creative solutions. You will partner closely with OnBrand creatives, producers, strategists, and project managers, as well as Amex marketing stakeholders and external Integrated Agency teams, to ensure seamless execution and impactful results.

The ideal candidate brings a strong background in account management and performance marketing, exceptional communication skills, and a passion for delivering outstanding client service. You are a proactive, collaborative leader with experience managing teams across a high volume of high-visibility initiatives. You also possess a deep understanding of paid media channels and best practices, including the management of large volumes of creative assets across platforms and are comfortable managing complexity in fast paced environments.

You bring a strong performance mindset with the ability to connect media analytics and channel insights to creative intent, informing briefing, creative development and optimization by placement and channel.  You are experienced leading pre-production for large scale content initiatives, partnering closely with marketers, producers and creative teams on end-to-end execution.

Day to day responsibilities include, but are not limited to:

Client Relationship Management:

* Build and maintain strong client relationships, fostering trust and effectively managing day-to-day requests in partnership with internal teams

* Cultivate new and existing relationships to drive business growth where appropriate

* Serve as the primary OnBrand point of contact for assigned Marketers and Product Managers within designated business unit portfolios

* Develop a deep understanding of client objectives, goals, and target audiences and acquisition priorities to inform effective marketing and creative strategies

Digital Strategy Development:

* Partner with creative strategy, UX/UI, and cross-functional teams to develop comprehensive digital marketing…