Communications Specialist – Product Communications

Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade
7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

• Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
• Support reputation management and reactive communications as needed.