Operations Coordinator

Reports To: Director of Programs & Operations

Location: In-Person / Atlanta, Georgia

Salary: $55,000 annually

Benefits: Paid holidays, Health Insurance, PTO, and 403(b) plan option

To Apply: Please submit your resume and cover letter to

Second Helpings Atlanta works to reduce hunger and food waste in Metro Atlanta by rescuing surplus nutritious food and distributing it to nonprofit partners with feeding programs. For more details about our mission, visit secondhelpingsatlanta.org.

At SHA, we value collaboration, curiosity, kindness, and impact. We’re a small, resourceful team that builds trust, supports each other, and embraces creative problem-solving while having fun in the process.

The Operations Coordinator plays a central role in supporting Second Helpings Atlanta’s partner agency network, food rescue operations, and key programs. The work of this position spans three core areas: partner agency relations, operations & dispatch support, and program management.

While the responsibilities are diverse, the role's rhythm is structured and seasonal. Partner agency visits typically occur 3–4 times per month;
Field to Fork produce distributions follow planned cycles throughout the year; and large event food rescues are occasional and project-based rather than daily. Many responsibilities are activated as needed to support special initiatives, pilot programs, or time-sensitive opportunities.

This is an ideal role for someone who enjoys variety and collaboration - someone who can maintain steady, relationship-driven work with partner agencies while also stepping into operational leadership when larger projects arise. The Operations Coordinator works closely with SHA’s leadership and operations team to ensure food moves efficiently, partnerships remain strong, and programs scale thoughtfully across metro Atlanta.

Above all, this role blends consistency and adaptability: steady relationship management, structured program cycles, and occasional high-impact special events that advance SHA’s mission to end hunger and food waste.

• Act as the primary point of contact for ongoing communication with SHA partner agencies.
• Conduct regular site visits of partner agencies to ensure compliance with policies and procedures.
• Maintain accurate, up-to-date partner agency records at all times, including contact information, hours of operation, storage capacity, and food preferences.
• Manage the rollout and ongoing compliance of Partner Agency Agreements and any future amendments.
• Create and distribute surveys to partner agencies related to holiday schedules, emergency closures, and operational planning.
• Partner with the Executive Director to lead the development and administration of surveys focused on populations served, generating actionable data to better understand community needs and service gaps.
• Identify service gaps in collaboration with the Atlanta Community Food Bank and other partners, and recruit new partner agencies to address unmet needs.
• Address compliance issues or violations with partner agencies in coordination with SHA leadership.
• Facilitate connections between food donors and partner agencies to ensure appropriate, equitable food distribution.

• Lead and manage the Field to Fork produce distribution program in collaboration with Retaaza, including confirming shipments, coordinating registrations, responding to partner questions, and supporting on-site execution.
• Coordinate special food rescue projects, including catering donations, pilot programs, and one-time or non-routine rescues.
• Develop on-the-go solutions to logistical challenges and implement creative or non-traditional approaches as needed to ensure timely distribution.
• Assist with planning and execution of warehouse-based distributions and large-scale food rescue events.

• Coordinate and manage large-scale, time-sensitive food rescues from major event venues and high-complexity donors, including but not limited to Mercedes-Benz Stadium, State Farm Arena, Truist Park, Georgia World Congress Center, and the FIFA…