Membership Associate; PT

Position: Membership Associate (PT)
Description

Position Title: PT Membership Associate (20-25 hrs/week)
Reports to: Membership Manager
Schedule: Saturday, Sunday and Monday are mandatory. One additional day at employee's choice. Some evening event support.
Department: Institutional Advancement

POSITION SUMMARY:
We're looking for a friendly and highly organized Membership Associate. You will be a key part in ensuring members feel welcomed, informed, and valued, contributing directly to increased satisfaction, retention, and overall membership success which reflects as membership revenue.

Member Services is an outcome-based department. This is what will be expected of you:

Membership Growth & Revenue Impact

• Grow Fernbank's member community by engaging visitors in high-traffic areas, confidently starting conversations, and clearly communicating the value of membership. This role requires an outgoing, approachable individual who is comfortable initiating guest interactions.
• Drive on-site membership sales by converting not-yet-members into members through clear explanations of benefits and a welcoming, service-forward approach.

Member Satisfaction & Retention

• Strengthen long-term member loyalty by resolving concerns with empathy and providing timely, effective solutions that reinforce trust in Fernbank.
• Improve member experience quality by ensuring all brochures, materials, and on-site resources are fully stocked, accurate, and visually inviting.
• Increase annual retention rates by conducting targeted outreach to member households and rebuilding relationships through personalized conversations.
• Enhance accessibility and responsiveness by delivering prompt, helpful support through email and phone, reducing response times and improving satisfaction.

Operational Accuracy & Efficiency

• Support smooth fulfillment workflows by preparing and distributing gift memberships and mailings with high accuracy and dependable turnaround times.
• Ensure consistent, error-free membership records by maintaining meticulous data entry practices that support reliable reporting, stewardship, and analytics.

Member & Donor Engagement

• Boost participation and enthusiasm for new exhibitions by supporting member events that create a sense of exclusivity and belonging.
• Advance donor and upper-level member stewardship goals by providing reliable logistical and on-site support that contributes to well-executed, memorable daytime and evening events.

Role Requirements

• 1-2 years of customer service, membership, or nonprofit experience preferred.
• CRM experience;
  Raiser's Edge/Altru a strong plus.
• Dependability;
  Fernbank is open 363 days a year.
• Adaptability

Full-Time/Part-Time
Part-Time

Exempt/Non-Exempt
Non-Exempt

Open Date
2/27/2026

Number of Openings
1

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
Fernbank, a 501(c)(3) nonprofit organization, is one of the most popular and iconic cultural attractions in Atlanta. Home to the world's largest dinosaurs, Atlanta's biggest movie screen and one of the largest assemblages of urban Piedmont forest in the United States, Fernbank brings science to life through immersive programming and unmatched experiences that encourage a greater appreciation of our planet and its inhabitants.

Fernbank continues its environmental legacy to protect Fernbank Forest while fulfilling an educational mission to inspire lifelong learning of natural history.

Fernbank's Values:
Science and the natural world inspire us.
Curiosity drives us.
Inclusivity strengthens us.
Community empowers us.
Resourcefulness advances us.
Integrity grounds us.

This position is currently accepting applications.