Director of Volunteer Services & External Relations

Job Title: Director of Volunteer Services & External Relations

Department: Marketing

Reports To: Senior Director of Marketing and External Relations

FLSA Status: Exempt
Work Schedule: Monday–Friday, standard business hours with occasional evenings/weekends as needed

Date Revised: May 2026

The Director of Volunteer Services & External Relations is responsible for the strategic leadership, development, and integration of volunteer engagement, external partnerships, and community-facing programs at Ronald McDonald House Atlanta.

This role oversees Volunteer Services, volunteer & family engagement and external engagement initiatives to strengthen community relationships, enhance volunteer experience, and drive mission impact. The Director ensures alignment between volunteer engagement, donor cultivation, and programmatic needs, including oversight of meal donor and chef programs—while fostering meaningful pathways for volunteer-to-donor conversion.

The Director also provides oversight of the volunteer recruitment lifecycle, forecasts organizational coverage needs and addresses gaps in existing coverage, ensuring the success of the volunteer services structural integrity.

The position works closely with all departments across the organization to elevate community visibility, steward key relationships, and ensure exceptional experiences for families, volunteers, and partners.

• Bachelor’s degree required; preferred fields include Human Services, Nonprofit Management, Communications, Public Relations, or Business.
• 5+ years of progressive experience in nonprofit leadership, volunteer management, or external relations.
• Experience working in healthcare, family services, or mission-driven environments preferred.
• Demonstrated leadership in managing teams and cross-functional collaboration.
• Strong relationship-building, public speaking, and community engagement skills.
• Ability to manage multiple priorities, analyze program data, and drive strategic improvements.
• Experience with CRM systems (e.g., Raiser’s Edge) and volunteer management platforms (e.g., Volunteer Hub).
• High level of professionalism, discretion, and commitment to confidentiality.

• Develop and implement comprehensive strategies for volunteer engagement aligned with organizational goals.
• Lead efforts to recruit, retain, and recognize a diverse and engaged volunteer base.
• Expand community partnerships with corporate groups, schools, and civic organizations.
• Serve as a key ambassador for Ronald McDonald House Atlanta at external events and networking opportunities during and outside of business hours.

• Oversee the volunteer program budget.
• Oversee and enhance the inventory control system across Donation Station rooms and basement storage areas at both Houses, ensuring spaces remain organized, accessible, and well-maintained; coordinate with the Marketing team to identify and secure needed resources.
• Provide oversight of bulk and general donation intake, ensuring efficient processes, accurate tracking, and alignment with organizational needs.
• Supervise the execution of volunteer service operations—including interviewing, onboarding, training, scheduling, and retention.
• Foster strong, authentic relationships with volunteers through consistent, day-to-day engagement.
• Conduct audits of scheduling and placement of volunteers across various programs and special events.
• Ensure accurate tracking of volunteer activity, hours, and engagement metrics.
• Lead volunteer recognition initiatives and appreciation events.
• Supervise Volunteer Services staff, including performance management and professional development.
• Oversee and enhance signature volunteer programs, including youth engagement initiatives and corporate volunteer opportunities.
• Develop custom volunteer experiences with the volunteer services team for donors, corporate groups, community groups and service-based organizations.

• Supervise Chef Program staff, including performance management and professional development.
• Provide oversight of the chef and meal donor…