Volunteer Services Manager Job Atlanta area,Georgia USA,Non-Profit & Social Impact

Description

JOB SUMMARY:

Plan, directs, manages, coordinates, monitors, implements, and directs policies, procedures, and activities related to Volunteer Services in accordance with established strategy, policies and objectives for Emory Healthcare. Plans and administers budget, supervises volunteer workforce, and resolves volunteer issues affecting daily operations. Develops volunteer goals and administers departmental policies, procedures, and related forms in accordance with regulatory guidelines. Collaborates with leaders to identify volunteer opportunities to ensure staffing needs are met.

Establishes, reviews and updates job descriptions for volunteer workforce team. Develops volunteer opportunities that support and enhance the organization's mission. Develops and implements activities to recruit new volunteers. Coordinates and conducts orientation and in-service programs for volunteers. Resolves volunteer resource related issues, and is accountable for duty descriptions, training, disciplinary, termination, and placement decisions for volunteers and students. Monitors and directs volunteer workflow by observing and reviewing work flow to maintain efficient and timely services and a high level of customer service.

Provides opportunities for the professional development of volunteers and work study students, coordinates appropriate in-services, orientation, and on-going training programs to promote best practices.

Volunteer Program Strategy & Leadership

Design, implement, and evaluate a comprehensive volunteer workforce strategy aligned with EHC's mission, values, and goals

Lead short- and long-range planning for Volunteer Services

Consult with organizational leadership to integrate volunteers and students into overall system strategy

Develop programs for students to inspire the next generation of caregivers

Assist with budget preparation and monitor program expenses

Workforce Integration, Training & Quality

Partner with EHC teams to integrate volunteers and work-study students into workflows

Develop and deliver onboarding, training, annual in-services, and education programs

Ensure compliance with Joint Commission and other regulatory requirements

Support volunteers in delivering safe, high-quality, patient-centered care

Address volunteer performance concerns and complaints

Culture, Engagement & Patient Experience

Foster a culture of empathy, compassion, and responsiveness across all volunteer roles

Collaborate with Spiritual Health and DEI teams to support patients and care partners

Support patient and family advisor programs to capture community insight

Establish communication channels for volunteer feedback and concerns

Lead recognition initiatives and special events celebrating volunteer achievements

Recruitment, Partnerships & Community Engagement

Recruit volunteers and match skills with department needs

Partner with system resources to identify meaningful volunteer roles

Build strong relationships with volunteers, leaders, and community partners

Manage student and volunteer pipelines to support workforce sustainability

Operations, Data & Systems Management

Maintain volunteer records, databases, and reporting systems

Oversee volunteer scheduling, hours tracking, and daily operations

Manage volunteer software, email distributions, and regulatory reporting

Maintain volunteer web pages and respond to online inquiries and applications

Implement surveys and feedback tools to monitor engagement and service quality

Additional Duties As Assigned

Travel:
Less than 10%

Work Type:
On-Site

MINIMUM REQUIRED QUALIFICATIONS

Education:

Associate's Degree or experience in lieu of degree

Experience:

Five years of related volunteer and/or customer service experience. Demonstrated experience in staff professional development as well as curriculum design and implementation required. Extensive experience in healthcare roles with demonstrated focus on developing job descriptions and performance initiatives to improve patient experience.

Knowledge, Skills & Abilities - Excellent communication and interpersonal skills, with the ability to engage and collaborate across teams and volunteers from diverse communities.
- Service-oriented leadership style with the ability to inspire and influence change throughout the organization.
- Fosters teamwork and the volunteers' professional development to promote engagement and retention.
- Strong understanding of industry best practices for patient experience.
- Proficiency in database management software.
- Stays abreast of best…