Emergency Services Quality Manager - Emergency Services Department Job Atlanta area,Georgia USA,Nursing

Emergency Services Quality Manager

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

The Emergency Services Quality Manager reports to the Emergency Services Director of Clinical Practice and is responsible for overseeing performance improvement, quality monitoring, and regulatory compliance across the Emergency Services Division. This role supports departmental leadership by monitoring quality standards, performance metrics, and strategic goals across multiple emergency care areas to ensure the delivery of safe, efficient, and high‑quality patient care.

This position utilizes strong project management and analytical skills to plan, implement, and evaluate quality improvement initiatives aligned with organizational priorities and regulatory requirements. The Emergency Services Quality Manager collaborates closely with interdisciplinary leaders to identify opportunities for improvement, coordinate division‑wide initiatives, and ensure accountability for quality outcomes. Through collaboration, data analysis, and structured quality oversight, this position plays a critical role in strengthening patient safety, improving clinical outcomes, and advancing operational excellence across the Emergency Services Division.

Qualifications

Bachelor’s degree in nursing (BSN)
Active & Clear Georgia nursing license or compact license
Four or more years of job‑related experience
American Heart Association (ACLS, BLS, & PALS) certifications
Nursing Professional Development certification (NPD‑PC) preferred
TNCC (Trauma Nurse Core Course)

Core Competencies

Patient‑Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high‑quality care that prioritizes the well‑being and satisfaction of patients and their families.

Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.

Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.

Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.

Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.

Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high‑quality outcomes.

Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.

Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.

Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.

Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Benefits

Health & Wellness:
Medical, dental, vision, and prescription drug coverage.
Financial Security:
Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work‑Life Balance:
Paid time off, holidays, and family leave benefits.
Career Growth:
Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support:
Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.

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