Assistant Director, Patient Care Services​/Telehealth Nursing

Overview

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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Please Note:

* A multistate nursing license is required for this Telehealth role.

Department Overview:

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties.

Position Summary:

The Assistant Director of Patient Care Service plays a critical role in the leadership team of a designated service line. Reporting to the Director of Patient Care Service, the Assistant Director drives excellence in patient care, operations, performance, and patient outcomes while fostering a culture of team collaboration and professional development. This role collaborates with other service line and division leaders to ensure the delivery of high‑quality care that aligns with organizational objectives and supports a large span of responsibility within a regional zone.

• Develop and maintain high engagement, visibility, and accountability within the healthcare team to achieve organizational vision, mission, and goals.
• Foster a culture of collaboration, excellence, accountability, and mutual respect across all inter‑professional care teams throughout the care continuum.
• Provide education, coaching, and guidance to staff, ensuring adherence to clinical standards and best practices.
• Facilitate staff onboarding, competency assessment, and continuous professional development.
• Manage and support a diverse workforce based on organizational goals, staffing needs, and budget considerations.

• Oversee all clinical and administrative aspects of an assigned patient care setting, ensuring operational efficiency and cost‑effective care.
• Lead and implement quality and safety initiatives specific to your area, aligned with organizational objectives.
• Collaborate with triad leadership to assist in planning capital, staffing, and operational budgets.
• Assist in establishing clinical and operational performance targets and financial goals in partnership with triad leadership.
• Implement policies, standard operating procedures, and standard work, holding the team accountable for compliance.
• Routinely engage in intentional rounding to evaluate and address the operational needs of patient care, staff, and providers.

• Ensure consistency in nursing practice and compliance with safety, accreditation, and regulatory standards.
• Identify, analyze, and objectively evaluate problems, generating alternative solutions and making informed recommendations to support a culture of professional governance.
• Ensure compliance with regulatory standards, accreditation requirements, and organizational policies.
• Lead continuous quality improvement efforts through data analysis, problem‑solving, and monitoring key performance indicators (KPIs).

• Plan, prioritize, and execute operations efficiently, anticipating resource needs and achieving results within the service line/ division budget.
• Address operational challenges and apply problem‑solving skills to resolve issues, working in partnership with leadership.
• Advocate for optimal resource allocation to support patient care and improve overall service delivery.
• Ensure alignment with the organizational…