Experienced Client Service Representative

Experienced Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Atlanta, Georgia

Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment?
Brookhaven Animal Hospital
, located in the Brookhaven neighborhood of Atlanta, GA
, is looking for a full-time Veterinary Receptionist to join our front desk team.

This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

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Brookhaven Animal Hospital – 205 Town Blvd., Suite 210A, Atlanta, GA 30319

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Full-Time | Hourly | Weekend Rotation Required

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Starting at $16+ per hour, based on experience

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Closed on Major Holidays | Holiday Pay Included

As the first point of contact for our clients, you’ll play a vital role in creating a welcoming, organized, and efficient front desk experience:

• Greet clients and pets warmly and professionally upon arrival
• Answer multi-line phones, schedule appointments, and handle client communications
• Perform check-in and check-out procedures, process invoices, and take payments
• Maintain accurate patient records and update client information in practice software
• Collaborate with veterinarians and technicians to support smooth patient flow
• Provide client education on hospital services, wellness plans, and general pet care
• Resolve client concerns with empathy and professionalism
• Support rotating weekend shifts (we are closed on all major/federal holidays and offer holiday pay)

We’re seeking a candidate who is passionate about animals, thrives in a people-facing role, and has experience in a veterinary or healthcare front desk setting.

Qualifications:

• 1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role
• Experience in a veterinary practice or medical office strongly encouraged
• High school diploma or equivalent required
• Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced, high-volume environment
• Positive attitude and team-oriented mindset
• Must have schedule flexibility, including weekends on rotation

• Competitive hourly wage starting at $16+ per hour
  , based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holiday pay
• Access to mental health and wellness support
• Ongoing career development
  , CE opportunities, and advancement pathways
• Employee discounts on veterinary services and products
• Supportive and inclusive team culture that values your voice