Patient Access Liaison

Overview

The Patient Access Liaison (PAL) is a field‑based role providing education and reimbursement support to adult and pediatric patients and caregivers.

• Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
• Develop and maintain relationships via in‑person and virtual interactions.
• Assess individual patient needs and create an action plan using approved resources.
• Provide individualized disease state and product education using approved resources.
• Educate patients on insurance coverage and the process for obtaining therapy.
• Conduct medication administration education once coverage is established.
• Provide information on affordability resources as needed.
• Manage long‑term relationships with patients and care teams via tailored communication plans.
• Collaborate with cross‑functional internal teams as needed.
• Partner with Patient Advocacy; attend patient education symposia as needed.
• Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints.
• Ensure compliance with relevant regulations and standards.
• Up to 50% travel (including overnight and some weekend travel), including patient‑home visits.

• Bachelor’s degree + 5+ years in direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
• Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
• 2+ years pharmaceutical industry experience.
• Bilingual preferred.
• Experience with orphan/rare disease product launches preferred.
• Experience educating patients/caregivers on injectable administration.
• Experience navigating reimbursement obstacles.
• Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
• Ability to work autonomously and communicate with cross‑functional partners; adapt to evolving needs; excellent interpersonal and written/verbal communication.

• 401(k) with company match
• Medical/dental/vision
• Life and AD&D
• Short/long‑term disability
• Pet and legal insurance
• EAP
• Employee discounts
• Professional development
• HSA
• Flexible spending
• Incentive compensation
• Accident/critical illness/hospital indemnity
• Mental health resources
• Paid leave for new parents

Annual base salary: $185,000–$190,000.