Third Party Management Quality Control Senior Officer

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Regular or Temporary:

Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Third Party Risk Operations (TPROF) is responsible for supporting the Third Party Risk Management (TPRM) program by overseeing and managing related activities. This role ensures that TPROF operations align with the latest TPRM program updates, policies, and procedures. The Experienced Third Party Management Oversight Senior Officer, involves defining, executing, coordinating, and managing the TPROF QC/QA framework and methodology. Additionally, the individual will manage interactions and inquiries with Internal Audit, Regulators, and the 2nd Line of Defense Oversight.

Oversight of the TPRM Sub-Issue process and reporting is required to ensure consistent execution and proactive solutions. The position also entails executing quality assurance on the Offshore Service Provider and the Onshore book of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide tactical leadership and direction over onshore and offshore resources in the performance of Quality Assurance, Sub-Issue Management oversight and all other ancillary routines.

2. May receive guidance on unusual or highly complex issues, where the use of independent judgement and a high level of critical thinking are required.

3. Defines and oversees framework for Quality Control Quality Assurance processes.

4. Develops test scripts and performs sample-based Quality Assurance Testing of TPROF owned activities to ensure consistency between onshore/offshore and identify opportunities for training and executional errors.

5. Develop monthly and quarterly reporting of results and thematic trend analysis to be presented to TPROF Senior Leadership Team.

6. Work with the TPROF Process Team on recommended update to job aids based on recommended opportunities for improvement and areas needing correction or further clarification.

7. Provides oversight of the Sub-Issue Management process for all Third Party Sub-Issues in the TPRM Module of Archer

8. Ensure that all Enterprise Issue Management standards are followed including the escalation of Third Party Sub-Issue advancement to formal Issues housed in the Enterprise Issue Management application. This will include initial analysis of newly created Sub-Issues each month as well a quarterly aggregated/ thematic review analysis.

9. Work with Stakeholders outside of TPROF when necessary to ensure compliance to TPRM requirements.

10. Develop and deliver weekly reporting of past due Sub-Issues to key stakeholders to reduce population.

11. Develop library of standard reports used to identify items for stratified sample-based testing to ensure an adequate cross section of TPROF resource activities.

12. Reviews and processes while providing effective challenge of assessment override and ongoing monitoring hold requests.

13. Advises and educates Service Managers and Business Partners to increase risk awareness and enforce adherence to TPRM Framework requirements.

14. Takes a new perspective on existing solutions to solve problems. Exercises judgment and critical thinking based on the analysis of multiple sources of information. Recommends best practices.

15. Provides guidance and advisement as well as effective challenge, where needed, to Service Managers and Business Owners, and Business Partners as relates to consistent TPRM program adherence and execution.

16. Acts as a mentor and resource for teammates with less experience.

17. Explains and interprets current TPRM and TPROF framework.

18. Participate in root-cause analysis and contribute to corrective action plan development and validation.

19. Works independently, manages multiple priorities and receives guidance only on more complex issues.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree

2. A minimum of 7 years of experience working in a risk/third party management role/program.

3. Comprehensive understanding of principles, practices, theories, and/or methodologies…