Quality Assurance Engineer

This isn’t a back-office quality role. It’s an opportunity to directly influence the products customers bring into their homes — from supplier selection and testing protocols to product performance and long-term customer satisfaction. As a Quality Engineer, you’ll partner across merchandising, sourcing, supply chain, and suppliers to solve problems before they reach the customer, improve product performance, and help drive smarter business decisions across a fast-growing retail organization.

You’ll own categories, influence supplier strategy, and create systems that improve quality, reduce claims, and strengthen the business at scale.

• Partnering with suppliers, merchants, and sourcing teams to ensure products meet quality, safety, and performance standards before launch
• Creating and managing testing protocols, inspections, scorecards, and quality documentation across assigned product categories
• Investigating field quality issues, leading root cause analysis, and implementing corrective actions that prevent repeat problems
• Evaluating supplier performance data and identifying opportunities to improve quality, consistency, and operational efficiency
• Coordinating product testing, factory audits, certifications, and inspections with third-party partners and global vendors
• Collaborating cross-functionally with Supply Chain, Legal, Inventory Management, and Merchandising to proactively solve quality challenges

• Strong communication skills and the ability to build trust across teams, suppliers, and external partners
• An analytical mindset with strong attention to detail and confidence working through complex product or process issues
• Comfort operating in a fast-paced environment where priorities shift and collaboration matters
• A degree in Engineering, Science, Business, or another technical field preferred
• Experience with flooring, hardlines, manufacturing, or retail product categories is highly valued

• Bachelor’s degree in Engineering, Business, or a Technical Field preferred
• 1‑3 years of relevant experience (preferably in Retail or Manufacturing)
• Knowledge of supplier qualification processes and supplier performance metrics preferred
  
  Understanding of statistical methods, quality tools and methodologies preferred
• Supplier Quality background and experience preferred
• Must be analytical, detail oriented and highly organized
• Possess good process experience, judgment, and the ability to recognize key problems
• A demonstrated ability to work cross-functionally within the company, as well as globally with suppliers and 3rd party firms. Strong collaboration skills with both local and international teams.
• Experience working with international vendors preferred
• Must possess excellent customer service skills and work well under pressure
• Ability to multi‑task, prioritize, meet deadlines and work in a fast‑paced, rapidly changing environment
• Ability to work independently, within a team across all levels and diverse cultures, and the ability to lead team projects
• Intermediate to advanced level Microsoft Suite skills (especially Excel)

• Develop internal and external communications including FAQs, associate training materials, and supplier communications
• Develop and manage policies and standard operating procedures (SOP) relating to quality assurance
• Possess the enhanced process experience/judgment and the ability to recognize key problems before they become major issues. Capable of recognizing opportunities that translate to bottom‑line improvement.
• Monitor supplier performance and alert stakeholders of any non‑compliance, respond promptly to detected offenses, develop corrective action plans and report findings via established channels
• Utilize scorecards to track key vendor and 3rd party service provider performance metrics
• Onboard new suppliers in accordance with F&D policies and procedures
• Test and inspect new product and validate sales driving attributes
• Other areas of focus will be on Supplier Risk Management and may include some or all of the following audits, inspections and activities to be performed by selected third parties:
• Environmental…