Quality Technician

Quality Analyst (Manufacturing & Testing)

Location:

Houston, TX

Schedule:

Monday–Friday | 8:00 AM – 5:00 PM

Pay: $27-28

This role sits at the intersection of manufacturing quality, customer experience, and data-driven decision-making
.

You’ll own the end-to-end quality feedback loop
—from identifying ATM out-of-box failures to driving corrective actions that improve product performance before it reaches the customer.

Your work directly impacts customer satisfaction, field performance, and operational excellence
.

• Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues.
• Investigate root causes with manufacturing, staging, and deployment teams.
• Ensure fast, closed-loop resolution to prevent repeat issues.
• Analyze quality trends, failure patterns, and operational gaps.
• Maintain and manage quality databases and reporting systems.
• Translate data into actionable insights and prioritized improvements.
• Develop, integrate, and maintain hardware and software test platforms for ATM test systems.
• Design and execute automated and manual tests for system validation and verification.
• Collaborate with cross-functional teams to diagnose issues and implement corrective actions.
• Analyze test results and generate reports to support engineering decisions.
• Maintain and update technical documentation, test records, and procedures.
• Promote adherence to manufacturing and staging quality processes.
• Ensure documentation, workflows, and testing protocols meet standards.
• Identify breakdowns and implement process corrections at scale.
• Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment.
• Act as a quality advocate
  , influencing teams to adopt better practices.
• Provide technical guidance and support where needed.
• Define and present quality metrics and performance KPIs.
• Identify opportunities to improve product reliability and customer experience.
• Support Lean / Six Sigma initiatives and continuous improvement efforts.

• Reduction in repeat quality issues and OBF incidents.
• Faster resolution cycles for customer complaints.
• Improved manufacturing and staging compliance.
• Measurable improvements in product quality metrics.

• High School Diploma or equivalent.
• 2+ years experience in quality, manufacturing, or technical operations.
• Proficiency with Microsoft Office (Excel strongly preferred).

Ability to work effectively in a manufacturing environment, following standard operating procedures, adhering to safety and quality guidelines, and supporting production and test activities in a fast-paced setting.

• Associate’s or Bachelor’s degree (Technical or Engineering-related field preferred).
• Experience with ERP/MRP systems.
• Strong data analysis and reporting skills.
• Basic knowledge or academic exposure to test and system engineering concepts, with an interest in test automation, and system validation.
• Exposure to Lean, Six Sigma, or continuous improvement frameworks.
• Background in hardware, electronics, or manufacturing environments.

• Direct impact on customer experience and product performance.
• High visibility across multiple business functions.
• Opportunity to develop analytics, quality, and operational leadership skills.
• Blend of hands-on problem solving + strategic improvement work.