Technician, Quality Assurance

Job Title

Technician, Quality Assurance

Quality

Manager, Quality

Non-Exempt

This position is responsible for supporting plant quality initiatives tied to process and product quality. The successful candidate will work with cross‑functional teams (including Operations, Production Control, Design Engineering, Technical Services and Purchasing) to reduce quality defects and improve the overall customer experience.

• Be liaison between Manufacturing and Technical Support departments to resolve quality issues.
• Assist Quality Engineers with process and product improvement plans.
• Continuous Improvement of plant processes.
• Conduct process and product audits.
• Assist in development of gauge, fixture and tool calibration program.
• Support Internal CAR process.
• Quality reporting / escalation.
• Support resolving customer issues.
• Troubleshooting warranty and customer return items.
• Documenting work procedures.
• Other responsibilities as assigned.

• Comply with all safety rules, policies and procedures.
• Report any unsafe practices and/or conditions to their supervisor.
• Wear required personal protective equipment (PPE) and report any defective PPE.
• Report all near‑misses, incidents, injuries, illnesses, including mobile equipment or property damage.
• Participation in the site Safety and Health Program.
• Other responsibilities as assigned.

• High School Diploma.

• Minimum 2 years’ experience working in a manufacturing environment.
• Possess above‑average analytical skills.
• Excellent communication skills.
• Proficiency with Microsoft Office (MS Word, MS Excel, MS PowerPoint).
• Knowledge of Six Sigma methodology.
• Experience with implementation of document control systems.

This position has no direct reports.

This job operates in both a professional office and manufacturing environment. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee works with or near to moving trucks, trailers, fork trucks and near large machinery and equipment daily. The noise level in the work environment is usually loud.

The employee is exposed to a variety of extreme conditions including temperatures ranging from 40°F to 105°F.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch or crawl. Also, will use hands and fingers to handle or feel and reach with hands or arms.

The employee must be able to stand for up to twelve hours per day. The employee must frequently lift and/or move up to 50 pounds.