Quality Assurance Senior Analyst, Absence and Accommodations

Company Cox Automotive - USA Job Family Group People Solutions Job Profile Benefits Sr Analyst Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time Work Shift Day

Compensation Compensation includes a base salary in the range of $74,000.00 - $. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description Cox Automotive is currently seeking a Quality Assurance Senior Analyst, Absence & Accommodations to join our team. Candidates must reside within the Eastern or Central time zones of the United States. Atlanta, GA is the preferred location and operates under a hybrid work arrangement. Candidates located elsewhere within the Eastern or Central time zones will be considered for remote employment.

The Role:

The Absence & Accommodations team provides compliant, consistent, and employee-centered leave, accommodation, and workers' compensation support across Cox Automotive (CAI) and its subsidiaries throughout North America.

The Quality Assurance Senior Analyst, Absence & Accommodations is responsible for monitoring, evaluating, and enhancing the quality, accuracy, and consistency of case management activities across the Absence & Accommodations function. Reporting to the Director, Absence & Accommodations, this role helps ensure adherence to quality standards, regulatory requirements, and operational best practices while supporting a positive employee experience throughout the leave and accommodation lifecycle.

Working closely with Absence Advisors, leaders, HR Business Partners, and cross-functional stakeholders, the Quality Assurance Senior Analyst identifies trends, assesses risk, recommends process improvements, and drives operational excellence across CAI’s absence and accommodations programs.

• Quality Assurance, Compliance & Risk Management
  :
  Conduct routine and ad hoc quality audits of Absence & Accommodations cases, including intake, ongoing case management, return-to-work, and case closure activities. Evaluate case documentation, determinations, communications, and workflows for accuracy, consistency, and compliance with federal and state regulations (e.g., FMLA, ADA, PWFA, Workers’ Compensation). Identify quality trends, root causes, and risk areas; elevate emerging risks to the Director, Absence & Accommodations as appropriate.
  
  Ensure adherence to internal policies, procedures, and service standards to mitigate regulatory and operational risk. Maintain audit documentation and quality assurance (QA) records in accordance with departmental standards.
• Performance Evaluation & Feedback
  :
  Score cases and interactions using established QA scorecards and performance measures. Provide timely, objective, and actionable feedback to Absence Advisors to reinforce quality expectations. Participate in calibration sessions to ensure consistent application of quality standards. Partner with leaders to support corrective action plans, targeted coaching, and performance improvement initiatives. Partner with leaders and stakeholders across exempt, non-exempt, corporate, and field populations to provide guidance on quality standards, documentation requirements, and process adherence.
• Data Analysis & Reporting
  :
  Analyze QA results, audit findings, and performance data to identify trends and improvement opportunities. Prepare quality assurance reports and insights related to accuracy, compliance, productivity, and employee experience. Support…