Quality Director

Overview

Director of Quality is responsible for leading and managing the quality assurance strategy across all field operations for Gilbane Building Company. This role ensures that construction practices meet or exceed industry standards, client expectations, and regulatory requirements. The ideal candidate will be a strategic leader with deep expertise in field quality, construction methodologies, and continuous improvement.

The Director of Quality develops strategies that integrate quality with safety, productivity, and profitability. They will report to the Director of Field Operations and collaborate with Operations Managers and project teams to execute the company's strategic objectives and serve as the functional leader for the execution of field quality standards for the company. The job could be located anywhere there is a major Gilbane Building Company office in the continental United States.

• Develop and implement a comprehensive field quality management system across all projects
• Establish and monitor key performance indicators (KPIs) to evaluate and enhance field quality
• Provide technical reviews, lead root cause analysis and drive corrective action for field-related quality issues
• Conduct regular site visits to assess quality practices and ensure compliance with specifications, codes, and safety standards
• Collaborate with project managers, superintendents, and trade contractors to enforce quality protocols
• Operationalize the quality program to ensure consistent implementation company-wide
• Provide centralized corporate oversight and direction for all site-based quality programs
• Design and deliver training programs for field personnel on quality standards, inspection techniques, and continuous improvement; incorporate the company’s operational procedures and software tools into the quality program
• Establish a network of Subject Matter Experts (SME) to reinforce the quality program across critical technical disciplines including building facade, roofing systems, fire protection, water mitigation systems, etc.
• Build and maintain partnerships with suppliers and vendors to deliver technical support, optimize design solutions, conduct training, and contribute expert insights
• Develop and administer standardized procedures for conducting quality inspections
• Identify and coordinate quality activities with safe practices
• Establish and enforce quality control standards to ensure construction projects meet or exceed industry standards and client expectations
• Assess quality-related risks and hazards in construction projects and devise mitigation strategies; collaborate with insurance and legal teams to evaluate contractual, legal, and other risk mitigation tools
• Foster a culture of continuous learning, innovation, accountability, and excellence; drive employee engagement
• Provide leadership, guidance, and mentorship to field employees to promote professional growth
• Foster a positive and inclusive work environment to motivate and engage team members

• Bachelor's degree in business administration, Construction Management, Engineering or related field
• 15+ years in the construction industry or related field, with a focus on field operations and expertise in building envelope systems
• Or equivalent combination of education and experience
• Certifications such as ASQ CQE, Lean Six Sigma, or similar are highly desirable

• Proven experience in a senior leadership role in the construction industry
• Strong strategic planning and problem-solving skills
• Excellent leadership, communication, and interpersonal skills
• Ability to build and maintain positive relationships
• In-depth knowledge of quality standards and industry best practices
• Knowledge of relevant laws, regulations,…