Lead, Training & QA Call Center Excellence
Listed on 2026-10-06
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Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager
The City of Atlanta, GA seeks an ATL
311 Training and Quality Assurance Team Lead to oversee the daily operations of the Training and QA team within the ATL
311 Contact Center. The role designs and implements training programs and QA processes to ensure accurate, efficient, high-quality customer service.
The Team Lead will deliver training, monitor QA performance, and coach staff. Strong leadership, clear communication, and a deep understanding of call center operations are essential in this
For the Lead, Training & QA for Call Center Excellence position at City of Atlanta, GA, we are reviewing applications now.
Join us at City of Atlanta, GA as our next Lead, Training & QA for Call Center Excellence in Atlanta, GA, United States.
We are currently recruiting a Lead, Training & QA for Call Center Excellence for our team in Atlanta, GA, United States.
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