Resident Coordinator - Heritage Village

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Full Time Full Time Atlanta, GA, US

3 days ago Requisition

Salary Range: $18.00 To $22.00 Hourly

About Quest Community Development Corporation

Quest Community Development Corporation is a nonprofit organization that builds strong communities and promotes social equity through collaboration and service integration. We focus on community housing and development to create resilient, thriving neighborhoods. Our vision centers on establishing a collective impact model that leverages affordable housing and a comprehensive service-delivery hub to revitalize historically underserved communities in West Atlanta.

Position Summary

The Resident Coordinator supports the opening, lease-up, and ongoing daily operations of Heritage Village, a new 104-unit affordable housing community. The size of the property and the volume of resident communication, move-in coordination, work order follow-up, annual recertification support, resident concerns, and administrative work require a dedicated Resident Coordinator who keeps property operations running efficiently and delivers consistent customer service to residents.

This is a live-in position: the Resident Coordinator lives in an apartment at Heritage Village furnished by Quest CDC, with utilities paid, as a condition of employment.

The Resident Coordinator serves as a primary point of contact for residents and works closely with Property Management, Maintenance, Supportive Services, vendors, and other internal departments. The Resident Coordinator communicates with residents, prepares and conducts move-ins and orientations, schedules appointments, follows up on work orders, delivers resident notices, coordinates inspections, supports recertification appointments and document collection, organizes community meetings, and provides general administrative support to the property management office.

The Resident Coordinator exercises independent judgment: resolving routine resident concerns, setting daily administrative priorities, pursuing outstanding resident documentation, arranging appointments, and identifying matters that warrant escalation to the Property Manager or Senior Property Manager. The Resident Coordinator works independently within established policies and procedures and keeps accurate records that support compliance requirements.

This position frees the Property Manager to concentrate on higher-level responsibilities, including financial performance, compliance oversight, occupancy, staff supervision, vendor management, reporting requirements, lease enforcement, and overall property operations. The role matters most during the initial opening and stabilization period, when a 104-unit lease-up demands significant coordination among applicants, new residents, Property Management, Maintenance, Supportive Services, and outside partners. Filling the Resident Coordinator position before or during lease-up builds strong operational systems from the outset, improves the resident experience, accelerates completion of required documentation, and allows the management team to keep its focus on compliance and successful property stabilization.

On-site residency strengthens each of these outcomes by extending the management team’s presence in the community beyond office hours.

Live-In Residency Requirement

Quest CDC designates the Resident Coordinator position as live-in. Quest CDC furnishes an apartment at Heritage Village and pays the utilities for that apartment. The Resident Coordinator occupies the unit on the business premises, for the convenience of the employer,…