Flagship General Manager- Hartsfield-Jackson International Airport

Your career deserves... MORE OPPORTUNITIES

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

* Career advancement opportunities

* Fun Work Environment

* Medical Benefits

* Company Paid Time Off

* 401K Program

* On-line Learning system

* Associate recognition Programs

* Merchandise and dining discounts

* Transportation and parking space assistance

How You can Make a Difference

* Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.

* As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.

People

Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.

* Must be passionate about supporting your TEAM!

* Manage the performance of multiple General Managers by setting goals and expectations on financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a safe and healthy environment for our guest and team.

* Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers. Participate in succession planning.

* Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.

* Set staffing levels and recruiting goals to source high potential candidates using a variety of recruiting avenues. Ensure each candidate has an amazing first impression by ensuring General Managers and Human Resource Managers are following company guidelines with respect to recruiting.

* Hold management team accountable for ensuring that all new team members have a memorable onboarding experience and are fully trained and prepared to serve our guests.

* Hold General Manager's accountable for timely completion of compliance based and brand specific training, for themselves and their team.

* Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis.

* Ensure performance goals and expectations for your team are met, providing consistent and on-going feedback.

* Ensure associate engagement is a priority for all managers on your team. Lead the annual engagement survey and ensure action planning and regular associate follow up is part of the culture. Be an active listener and leader, holding regularly scheduled meetings, with direct reports to assess the team's morale and making necessary adjustments.

Operational Excellence

Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.

* Must have a passion for the guest!

* Must say "Yes", "Please", and "Thank You"!

* Must smile often!

* Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.

* Role model the behaviors and service expectations you have of your team.

* Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code. Hold managers accountable, to the same, in their assigned locations.

* Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments as necessary.

* Create a culture that promotes a safe and healthy…