Business Support, Customer Service

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner.

In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals.

This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals in all interactions with internal and external customers.

This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment.

In Addition, this individual's responsibilities will entail:
Research required information using available resources

Identify and escalate priority issues

Identify areas of opportunity and utilize skill/knowledge to suggest improvements

Route calls to appropriate resources

Complete all assigned callbacks

Monitor telephony queue time data to maximize productivity.

Provide accurate, timely client work orders which result in highly satisfied customers

Adhere to the business unit specified client-driven standards.

Complete data entry using multiple work request applications

Maintain individual productivity statistics/performance metrics

Strong organizational and management skills

Ability to multi-task and work both in a team and independently

Ability to function effectively in a dynamic work environment

Excellent interpersonal skills; strong emphasis on customer service

Excellent business writing and verbal communications

Strong analytical ability

Detail-oriented

Qualifications
Associates degree in facilities management, building, business or other related field

Years of relevant experience preferred

2+ years' experience with Facility or Property Administration preferred

Skills and knowledge

Superior customer service skills and orientation

Ability to maintain professionalism at all times under stressful situations

Ability to plan and manage work under time constraints

Ability to multitask and work without direct supervision

Proficient in MS Office, and possess strong written, verbal and people skills

Strong organizational skills and collaborative style

Compensation:  $21.42 per hour

Shift:  Saturday
- Wednesday 2:00PM- 10PM
This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without employer sponsorship.

Location:

On-site
-Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company…