Club Claims Specialist

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The salary range for this role is $13.70 to $17.75 per hour and is a remote role.

You’ll never be bored in this role – as a Club Claims Specialist, you will manage the daily claims process of the Aaron's Club Program. This responsibility will involve being the liaison between Aaron's customers, Aaron's stores, and partners of the Aaron's Club program to ensure claims are received and processed in a timely manner.

• HS Diploma, some college preferred
• 3-4 years of experience
• Knowledge and experience with Microsoft Office

• Deliver consistent, high‑quality service to customers and stores throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, and ongoing support
• Identify and recommend claims‑process improvements
• Initiate and conduct follow‑ups via proficient use of claims systems and related business systems
• Maintain current knowledge of store operations and P&L, as well as Aaron's Club products and services
• Collaborate with Aaron's accounting, financial, IT, and audit teams to ensure the claims payments are received timely and applied accurately to the store P&L
• Assist Aaron's stores with filing Club claims on behalf of the customer, ensuring all needed documentation is completed and sent to BMS, and providing high‑quality claim handling to all stores/customers

• Ability to manage time and resources to handle daily multi‑tasking demands
• Strong attention to detail and proactive problem‑solving skills
• Commitment to providing excellent customer service
• Initiative, a strong work ethic, and the ability to adapt to new challenges

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) plan with contribution matching
• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well‑being programs
• Tuition reimbursement
• Employee Business Resource Groups
• Life and disability insurance
• Paid paternal leave
• Pay on Demand
• Benefits vary based on full‑ and part‑time employment status

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

At Aaron’s, we offer sales and lease‑to‑ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact

Aaron’s is an Equal Opportunity Employer.