Asset Protection Associate; Guest Host), Branded Stores

Salary Range: $17.00 per hour

NOTE:

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non‑negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

At Wayfair, we believe great experiences start the moment someone walks through our doors. As a Guest Experience Host, you’ll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards, you’ll play a key role in creating a seamless, secure, and friendly in‑store experience.

If you thrive on human connection, are naturally observant, and love delivering standout service, you’ll feel right at home here.

• 🛎️ Deliver Hospitality-Level Service:
  Go beyond expectations to ensure every guest feels valued, respected, and supported. Whether you’re greeting at the entrance, resolving concerns, or helping someone find their way, you’ll treat every interaction as a chance to leave a lasting positive impression.
• 👋 Create a Welcoming Vibe:
  You will ensure every visit starts and ends on a high note. Offer assistance, answer questions, and set a friendly, professional tone for the entire team.
• 💬 Support Customer & Team Needs:
  Assist guests with way finding, field inquiries, and surface feedback or concerns to store leadership. Be a go‑to source for in‑the‑moment support—whether for customers or your teammates.
• 📞 Tackle Admin Tasks with Care:
  Answer store phones, check voicemails, help with device check‑ins, and support internal communication needs. Document and elevate security or safety incidents with accuracy, professionalism, and confidentiality.
• 🛡️ Enhance Asset Protection Awareness:
  Keep a watchful eye on store activity and flag behaviors that may indicate policy violations, theft, or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment.
• 🚨 Uphold Safety Standards:
  Conduct routine safety walks and monitor for potential hazards in both front‑of‑house and back‑of‑house areas. Respond promptly and appropriately to safety incidents and elevate issues when needed.
• 🎥 Oversee Security & Access:
  Manage check‑in procedures for associates and visitors, monitor security desk operations, and use store cameras to oversee key entry and exit points.

• 👥 People‑First Energy: 1+ years of experience in retail, hospitality, or customer‑facing roles—where you made others feel seen, supported, and welcome.
• 📢 Strong Communication
  
  Skills:
  
  You can clearly and professionally communicate in person and in writing, adjusting your tone as needed for guests, associates, and leaders.
• ? Situational Awareness:
  You’re observant, tactful, and know when to elevate concerns. You recognize when something is “off” and respond with care and confidence.
• 💻 Tech‑Savviness:
  You’re comfortable using Google Suite tools like Gmail, Sheets, and Forms—and ready to learn new systems if needed.
• ⏰ Dependable Flexibility:
  Available for a retail schedule including mornings, evenings, weekends, and holidays. You show up on time and bring your A‑game to every shift.
• 🌟 Hospitality Mindset:
  Background in hospitality or high‑end service environments is a big plus. You bring warmth, attentiveness, and a solutions‑focused attitude to every interaction ensuring guests feel truly cared for from start to finish.

• 💪 Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• ? Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• 📦 Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• 👀 Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• 🌡️ Temperature Flexibility:
  Comfortable in…