Part Time Floral Designer

SUMMARY

Primary responsibility is to take excellent care of our customers by satisfying each customer’s needs and exceeding their expectations. This requires a defined level of product knowledge, floral care and handling skills, sales ability, customer relations skills, and cooperation with fellow associates to create an incredible place to work and shop. Designs and fashions live, cut, dried, and artificial floral and foliar arrangements for events such as holidays, anniversaries, weddings, parties, and funerals.

Responsible for processing/packaging/stocking/maintaining floral products according to standards, cleaning work areas, providing customer service unloading stock, and reloading salvage.

• Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.
• Never be rude to a customer under any circumstance.
• Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in department management or the manager‑on‑duty. Never turn down business.
• Make eye contact with and smile at every customer.
• Speak to customers in a genuine, clear, enthusiastic manner and ask if they found everything they were looking for.
• Reflect an appropriate business image to customers and visitors. Dress and groom according to company policy.
• Be reliable and punctual by reporting for work on time and as scheduled. Notify supervisor two (2) hours in advance of any unavoidable lateness.
• Confers with client regarding price and type of arrangement desired, plans arrangement according to client’s requirements and cost or selects appropriate standard design pattern, selects flora and foliage necessary for arrangement, trims material and arranges bouquets, sprays, wreaths, dish gardens, terrariums, and other items.
• Decorates buildings, halls, churches, or other facilities where events are planned; packs and wraps completed arrangements; estimates costs and prices arrangements; conducts classes or demonstrations.
• Unload product from truck and place in coolers according to Receiving and Rotation standards; load salvage on truck as required; remove products from storage.
• Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification.
• Operate wrapping station and scales; weight, price, date, wrap, and package products according to standards.
• Sell only fresh products; follow standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines; comply with Food Safety policy (RO‑37).
• Ensure that all floral products are properly refrigerated. Check temperatures of product, cases, and coolers according to standards.
• Keep our shelves properly stocked: stock and block product according to standards and in a manner that maximizes sales and minimizes shrink; work backstock on a regular basis; process close‑dated and damaged product according to standards.
• Check merchandising displays regularly to ensure availability of advertised items.
• Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and other situations as appropriate.
• Keep our stores clean: comply with Health Department and Department of Agriculture standards, regulations, and requirements; follow Harris Teeter sanitation standards and procedures; clean and sanitize prep room and coolers as appropriate; keep counters and food contact surfaces clean at all times; wipe refrigerator glass & windows; sweep and mop floors; empty garbage; displays well merchandised and neat.
• Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.
• Be knowledgeable of and perform fixed activities during light business such as sweeping, cleaning, blocking, straightening, etc.
• Answer telephone calls politely and professionally and respond promptly to hold…