Retail Manager

** Description*
* Responsibilities

+ Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.

+ Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.

+ Ensure consistency in all aspects of operational success across locations.

+ Maintain compliance with regulatory requirements in all locations.

+ Provide support and guidance to all Front of House associates.

+ Create and implement a comprehensive training and development plan for all levels of Front of House employees.

+ Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.

+ Foster an environment for employees that values creativity, fun, openness, and collaboration.

+ Conduct regular store visits to provide redirecting coaching and praise when appropriate.

+ Work with leaders of all departments to ensure success of stores and Company as a whole.

+ Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

+ Excellent time management.

+ Ability to adjust communication style to interact successfully with a variety of people and personalities.

+ High levels of composure and confidentiality.

+ Experience managing standards and expectations across multiple locations.

+ Strong passion for customer service.

+ Business acumen and decision-making prowess.

+ Extensive background in Retail and Customer Service, including training and multi-location development.