General Manager

Summary

Lead and oversee all aspects of a luxury retail store to deliver exceptional customer experiences and achieve sales targets. Manage store operations, team performance, and visual standards while maintaining high levels of customer service and brand presentation. Act as the primary leader on site, responsible for driving financial performance and operational excellence.

• Lead, coach, and develop store team to meet sales, service, and operational goals.
• Drive sales performance and key performance indicators through effective merchandising and customer engagement strategies.
• Manage staffing, scheduling, payroll, and daily store operations to ensure efficiency and compliance.
• Ensure visual merchandising and store presentation meet brand standards.
• Oversee inventory control, loss prevention, and stock replenishment processes.
• Build strong customer relationships and handle escalated client issues with professionalism.

• Minimum 4 years of retail management experience, preferably in luxury fashion or high-end retail.
• Proven ability to lead and develop teams with strong coaching and communication skills.
• Demonstrated track record of meeting sales targets and managing P&L responsibilities.
• Knowledge of visual merchandising, inventory management, and loss prevention best practices.
• Flexible availability including evenings, weekends, and holidays to support store operations.