Retail Fulfillment and Receiving Support Associate, Stonecrest - Flex

Job Overview

Macy’s is more than just a store. A story about innovations and customers and colleagues. As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience.

• Receive and organize merchandise, pick, pack, process trailers, retrieve orders from back‑of‑house storage and deliver them curbside to the customer.
• Monitor alerts to ensure "Ready on Time" completion of Buy Online Pickup In‑Store (BOPS) orders.
• Keep the stockroom and sales floor running efficiently.
• Greet shoppers warmly and provide customer satisfaction and overall store performance.
• Promote the store by preparing merchandise, updating signs and pricing, restocking items, and supporting any needed merchandise moves.
• Maintain a shoppable space by recovering the floor and fitting rooms.
• Collaborate with colleagues, communicating effectively and supporting each other with honesty and care.

• Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues typically 12–24 hours per week.
• Flexible availability, including days, evenings, weekends and holidays.
• Understanding of and communication with customers, co‑workers, and reading employment policies and safety rules/procedures.
• Comfortable communicating and collaborating with customers and colleagues.
• Resourceful, eager to start a new venture, and able to adapt to changing conditions.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

• Health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Performance‑based incentives.
• Employee Assistance Program with mental health counseling and legal/financial assistance.
• Merchandise discounts.