Assistant Manager: Grown Brilliance

About the Brand

Grown Brilliance was founded by Akshie Jhaveri, a third‑generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value‑driven approach to jewelry with 100% conflict‑free lab‑grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living.

As a proud minority‑female‑founded and 75% female‑led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

We are seeking a passionate and driven Assistant Store Manager for our boutique on Melrose. As a key member of the leadership team, you will drive team performance and development, fostering a culture that embodies the brand’s commitment to excellence, craftsmanship, and exceptional client experiences.

In this role, you will inspire your team to deliver memorable, elevated customer experiences while supporting the store’s operational success. In partnership with the General Manager, you will help hire and develop top talent, implement sales and client retention strategies, and uphold the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. You will also support the planning and execution of in‑store events and brand‑driven activations, ensuring they reflect the brand’s luxury positioning and create meaningful experiences for clients.

You will lead by example on the sales floor, ensuring a seamless, client‑centered experience while supporting daily operations, including opening and closing procedures. Additionally, you will assist in executing promotional events and activations, helping to engage clients and elevate the brand presence in‑market. Flexibility to adapt to a dynamic retail environment is essential, and proficiency in retail technologies such as POS, Google Suite, Endear, and Slack is highly valued.

Hourly Pay Range: $27‑$30 (hourly-plus-commission model; compensation determined by experience, skills, and qualifications).

• 2+ years of leadership experience in a luxury retail boutique, with strong knowledge of fine jewelry or premium accessories.
• Proven ability to cultivate and manage client relationships, building loyalty and repeat business.
• Experienced people leader, skilled in coaching, feedback, and performance management to develop high‑performing teams.
• Flexible availability, including evenings, weekends, and holidays.
• Energetic, professional presence on the sales floor, able to stand and walk for extended periods.
• Must be 18 years or older.

• Entrepreneurial & Client‑Focused Leader:
  Drives results, elevates team performance, and cultivates future leaders through an ownership mindset and strong client‑eling skills.
• Adaptable & Strategic Thinker:
  Navigates a dynamic retail environment with a growth mindset, solving challenges creatively.
• Collaborative Team Player:
  Builds strong relationships, gives and receives feedback effectively, and thrives in partnership with peers and leadership.
• Exceptional Communicator:
  Conveys information clearly, provides constructive feedback, and fosters positive team and client interactions.
• Professionalism & Discretion:
  Handles client interactions and sensitive situations with empathy and confidentiality.
• Brand Expertise:
  Possesses deep knowledge of products and brand, enhancing client experiences.
• Operational Efficiency:
  Delivers high‑quality work while maintaining smooth store operations.

• Sales & Profitability:
  Achieve and exceed store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT).
• Client Engagement:
  Maintain high Net…