Retail Store Manager

The Retail Store Manager works in conjunction with the Regional Sales Director, to manage the local store’s team of retail associates and drive sales in that location. This role is responsible for collaborating, leading and inspiring the team in effort to provide excellent service to our customers. The Store Manager should be able to build a strong partnership with all associates and be skilled in cultivating relationships with existing customers and generating new customers.

This position is responsible for increasing store sales and networking in the local area and surrounding communities. The Store Manager will work in a dynamic environment and thrive in an entrepreneurial and results oriented culture.

• Overall Report to Regional Sales Director
• Foster a customer-focused team environment and communicate needs & feedback of your specific customer base
• Develop relationships with existing customers and generate new customer relationships
• Lead business efforts for the retail store, including marketing, sales and local events (researching local opportunities and implementing for store)
• Represent Southern Baked at local community, marketing and networking events. Must attend monthly Chamber of Commerce meetings.
• Manage and handle any customer problems, situations or unfamiliar issues – report to the Regional Sales Director first to work on the solution then resolve with the customer.
• Ensure in-store policies, procedures and operations run effectively
• Meet or surpass daily/weekly/monthly/yearly sales goals for the retail store through various efforts including lead generation, catering, and corporate gifting opportunities
• Discover relevant industry and location-specific updates and trends and bring those to the attention of decision-makers at the corporate level.
• Effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment Associate Stewardship.

• Manage store operations including but not limited to proper opening and closing the store, daily cleaning tasks, stocking inventory and merchandise, proper care and handling of pies, POS system/cash handling, taking orders, greeting customers, answering phone.
• Lead, manage and hold the staff accountable in all areas. This includes managing the ongoing evaluation process for both new hires and other team members, according to the SBP Performance Evaluations Process.
• Implement company training programs with new and existing associates .
• Foster a team commitment through support, relationship building, and recognizing associate contributions.
• Ensure associates are knowledgeable of all products, ingredients, upsell process, & updates o Develop incentive programs to motivate the team to sell and achieve sales goals o Ensure the team complies with proper safety and food handling standards as well as cleaning process.
• Develop and oversee associate work schedules (monthly), due mid-month prior to Regional Sales Director.
• Store Manager must close the store at least once in a two-week pay period. Must be available to work a minimum of one Saturday a month. Must be available during holiday weeks (with open to close availability on the 3 days leading to the holiday) including but not limited to:
  Valentine’s Day, Pi Day, Easter, Mother’s Day, Father’s Day, Thanksgiving, & Christmas.
• Balance associate schedule requests with the needs of the business. Work schedules should include no more than two people on staff at a time unless for a holiday or approved by Mallory/owners.
• Goal to move towards 3 shift options (9am-close, 9am-2pm, and 2pm-close) as turnover arises.
• Document & handle associate issues as they arise. Maintain associate files of each instance with detailed dates and how it was handled. Move forward with formal write up and discipline process in partnership with Regional Sales Director.
• Be comfortable delegating tasks to store team and giving fast feedback as needed.
• Provide Regional Sales Director with business case when additional staffing is needed, including the number of hours you can provide the candidate while staying within the two person working at a time guideline. Responsible for…