Maison Host-Atlanta; Phipps Plaza)
Listed on 2026-09-22
-
Retail
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor's degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.
Whatare we expecting from you?
Reporting to the Boutique Director, you will be responsible for delivering exceptional client experience.
In this role, you will:
- Greet customers in a timely, professional, and engaging manner
- Direct visitors to the appropriate person within the boutique, and managing inbound calls
- Provide written responses to customers' inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
Applicants must have valid work authorization for employment in the USA.
Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).