Store Manager | Phipps Plaza

AMIRI is looking for a Store Manager for its retail location in Phipps Plaza! This key store leadership role will be a strong and charismatic leader who thrives building relationships with both internal and external parties. This role will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal candidate knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

• Motivate team to achieve all sales targets set by the Company, build a strong client base, and develop sales plans
• Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets
• Develop and execute strategies for generating sales to meet goal targets
• Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary
• Maintain awareness of local & luxury market trends and monitor local competition activity
• Build relationships with local and VIP clients; work closely with HQ Retail to coordinate events & activations
• Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate
• Thoroughly train team in line with AMIRI’s customer service best practices - from greeting customers, to closing sales, to handling challenging client issues in line with Company standards
• In coordination with the Corporate team, complete VM directives as required in a timely manner
• Stay up to date with local, industry, and luxury trends - addressing with internal teams

• Efficiently oversee the day-to-day operations of the store, minimizing costs and risks
• Partner with HQ Retail to train team on loss prevention best practices
• Complete regular Health, Safety, and Compliance audits for the HR/Facilities team
• Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train team on common workplace injury prevention, specific to the store location
• Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure team is aware of the expectations for cleanliness, health, and safety

• Motivate, guide, encourage, and support all store team members
• Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management
• Lead the recruitment process in coordination with HR - from sourcing throughout new hire onboarding
• Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff
• Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks
• Regularly update the team on business performance, Company initiatives, and other relevant updates
• Train team members on all required/essential duties of each position
• Create and publish schedules in line with local guidelines and regulations

• 3-5 years of progressively responsible luxury retail management, directly supervising a non-exempt employee population
• Strong familiarity with the AMIRI brand, aesthetic, and narrative
• Experience working locally
• Strong familiarity with local and federal labor laws
• Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs
• Additional language skills a plus