Client Success Manager

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Account Manager IV

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $ - $. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Success Manager supports the Fleet Sales Team by providing advanced operational, analytical, and strategic support across sales processes, reporting, and performance optimization. This role is responsible for driving efficiency, accuracy, and insight in sales operations, enabling the Fleet Sales Team to achieve revenue and productivity goals. The position also advises on sales operations activities across the company and serves as a subject matter expert on internal sales processes and systems.

This is Hybird Role, and will be in office two - three days per week.

What You'll Do

* Provide strategic and operational support for national and regional Fleet Sales teams, focusing on lead generation, sales process enablement, client readiness, and analysis across the sales lifecycle.

* Partner with Sales Operations leadership, Fleet Sales, Marketing, Finance, Product, and IT to develop and recommend issue resolution strategies and drive alignment on go-to-market strategies, campaign execution, and customer segmentation.

Sales Process & Proposal Management:

* Assist the Fleet Sales organization with complex client proposals, ensuring accuracy and alignment with client needs and business objectives.

* Enhance proposal development and sales execution processes.

* Maintain and enhance tools and systems associated with lead-to-quote, contacting, deal structuring, and other sales processes.

* Drive automation of legacy processes to improve efficiency for the Fleet Sales Team.

Reporting & Analytics:

* Provide accurate sales forecasts and reports to leadership in a timely and consistent manner; deliver creative insights to forecasting that generate project work to improve the sales business.

* Conduct complex data analysis and reporting related to sales goals, financials, and metrics.

* Develop content, analysis, and tools aligned with product/service business objectives.

* Regularly present findings and recommendations to senior leadership

Problem Solving & Continuous Improvement:

* Research Client problems, working cross-functionally to develop and implement effective resolutions.

* Identify and implement improvements in sales processes, tools, and workflows to increase efficiency and scalability.

* Lead functional continuous process improvement by recommending enhancements and identifying new/improved sales processes and methods.

* Potential client-facing support and engagement 15-20% of the time.

What's In It for You?

Here's a sneak peek of the benefits you could experience as a Cox employee:

* A competitive salary and top-notch bonus/incentive plans.

* A pro-sales culture that honors what salespeople (like you!) contribute to our success.

* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

* Comprehensive healthcare benefits, with multiple options for individuals and families.

* Generous 401(k) retirement plans with company match.

* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

* Professional development and continuing education opportunities.

* Access to financial wellness/planning resources.

Check out all our benefits

Who You Are

Minimum Required

* Bachelor's degree in a related discipline and 6 years' experience in a related field.

The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

* Experience supporting sales teams with executing sales operations and driving sales success.

* Safe drivers needed; valid driver's…