Sales Support Specialist

Sales Support Specialist Summary

• This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked.
• Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.

• Manage licenses, user setup and configuration changes across the sales technology tools
• Provide demo of the enhancement to capture initial feedback
• Generate basic training materials that can be customized by the GBEs to suit their audience better
• Track user-reported issues with IT, ensure resolution and communication
• Lead the delivery of Train-the-Trainer sessions
• Develop launch communication plans to include relevant information on features, hyper‑care support, office hours, feedback capturing mechanism, etc.
• Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action
• Generate tool usage report on onboarding and adoption

• 2 or more years of hands‑on experience with Salesforce or another CRM tool in an administrative role
• 1 or more years in a Sales Support function
• Strong Excel experience
• Comfortable working with technical development team in providing business context during migration/development cycles.
• Familiarity with other common sales technology tools such as Highspot, Seismic etc.
• Proven ability to leverage cross‑functional resources
• Strong problem‑solving, quantitative and analytical abilities
• Strong communication skills and ability to work in cross‑functional environment.