Sales Support Analyst

The Role:

Are you passionate about customer relationships and sales opportunities? Does providing recommendations based on data and analytics something that is something that you get excited about? If this sounds like you, we are looking for a dynamic Sales Support Analyst to join our NAPA Headquarters Team to support our Commercial Sales Team segments! This integral role plays a major part in collaborating with our Major Accounts, Fleet-Government & Integrated Business Solutions, AAA and NAPA Auto Care Teams and will focus on all segments are successfully categorized in NAPA systems.

This role will also assist with program development and implementation of field resources, contract documentation and execution, along with sales reporting and rebate assistance. This fantastic role will report to a highly supportive Director of Major Accounts.

This Role may be for you if you:

• Enjoy program development
• Defining sales opportunities and achievements to grow the NAPA Sales Team
• Love to be the “go to” resource for field/commercial sales teams
• Enjoy contract documentation, reporting and assisting with rebates

Major ‘parts’ of this awesome role (some of what you’ll be doing):

• Documented workflows and KPIs in position as stated in Position Mission above
• Sustain DC Direct Orders for stocking customers (e.g., Tire Kingdom, Mavis, AAA)
• Successful communication flow of registration information and data between NAPA field, customers, other HQ departments and vendors as necessary to promote sales growth in all Commercial Sales Segments
• Registration database reporting for all Commercial Segments for the US APG enterprise
• Documents, reports, distributes, and researches information concerning Commercial Department initiatives
• Manages data quality associated with Commercial Sales
• Performs system administration of the management system of record
• Performs periodic audits to ensure department goals are being met
• Performs accurate and timely scheduled and ad hoc reporting
• Provides support to the Commercial Sales team of the entire sales process including but not limited to marketing, incentives, distribution of product, reporting, and the payment process to our NAPA stores
• Tracks department and company key performance indicators

More of what you’ll be doing:

• Prepare each Company, Prospect and Affiliation in RAM so that Field and HQ Associates can update and sustain accurate RAM Registrations for Commercial Customers and enable individual account growth (e.g., Goodyear, Firestone, Waste Management, NAPA Auto Cares, AAA, etc.)
• Responsible for the correct EDI data in RAM for all entities (Stocking and Hot Shot)
• Provides secondary assistance to HQ Teams, NAPA Field and Independent NAPA Store Owners through registration support and approval processes
• Works inter-departmentally with other GPC work teams to ensure registration database is current and accurate and downstream processes such as but not limited to Central Pay Process (CPP) are not negatively impacted by the registration database
• Supports the commercial sales process by answering questions, explaining proper invoice procedures, and researching and solving issues regarding Commercial Customers at the store, NAPA DC and Divisional levels
• Creates sales presentations for upper and executive management regarding major account sales key performance indicators
• Creates monthly, quarterly, and yearly sales reports for management team to analyze various aspects of customer information. Compiles data on types of products purchased, profitability, sales opportunities, etc.
• Acts as a liaison with store, product, shared services (APAR), finance, EDI, and accounting teams for execution of projects

What you’ll need:

• Bachelor’s degree or equivalent work experience required
• 1-2 years of project management experience
• Willingness to learn new skills and systems and able to create, sustain and improve workflows to increase customer satisfaction and grow Commercial Sales
• Knowledge/experience with NAPA’s business processes as it relates to computer systems, supply chain, and products preferred
• Knowledge/experience with MDM (Master Data Management) applications of RAM (Rebate Account Management) and Vistex and…