Account Manager II

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI‑infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

As an Account Manager II at Sinch, you will be responsible for managing a portfolio of key client relationships while also driving new business acquisition through proactive outbound prospecting and pipeline development. Acting as a trusted point of contact, you will work closely with clients to understand their needs, identify growth opportunities, and deliver tailored solutions that maximize the impact of Sinch’s products and services.

Your role will involve developing and executing strategic account plans, analyzing client performance data to uncover insights, and proactively addressing issues to ensure a seamless customer experience. You’ll collaborate cross‑functionally with internal teams to resolve technical inquiries and ensure service delivery aligns with client expectations.

This position is ideal for a relationship‑focused professional with strong communication and problem‑solving skills, who is passionate about client success and looking to contribute meaningfully to both customer outcomes and company growth.

• Strategic Account Management: A focused approach to managing high‑value client relationships by aligning with their long‑term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction.
• Opportunity & Pipeline Management: The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities.
• Value Proposition: Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy‑in.
• Prospecting Effectiveness: Utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects.
• Negotiation
  
  Skills:
  
  Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals.
• Market & Vertical Intelligence: In‑depth understanding of the market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth.

• A bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Excellent communication and relationship‑building skills.
• Strong analytical skills with the ability to develop strategic account plans.
• Proficiency in CRM software and account management tools.
• Bachelor’s degree in business, Marketing, or a related field.
• This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration:
  Atlanta, GA;
  Chicago, IL;
  San Antonio, TX;
  Denver, CO;
  Seattle, WA.

• STAY HEALTHY: We offer comprehensive market‑competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs, including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with…