Associate Sales Development Representative

Overview

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI‑first world by giving them unparalleled insight into their complex systems.

• Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign‑ups, demo requests, webinar attendees, and website chats.
• Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions.
• Collaborate with Marketing and Account Executives to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities.
• Manage and organize your pipeline diligently, ensuring strict adherence to lead response SLAs (Service Level Agreements) and maintaining impeccable CRM hygiene.
• Exceed daily, weekly, and monthly metrics, including qualified meetings booked and pipeline contribution, while delivering a stellar, frictionless customer experience.

• 1+ year sales experience, preferably in a high‑volume outbound prospecting role.
• Grit, drive, and the ability to thrive in a fast‑paced, goal‑oriented environment.
• Passion for sales with aspirations to grow into a closing role.
• Strong written and verbal communication skills with the ability to engage prospects at all levels.
• Comfort with cold calling and a track record of exceeding targets.
• Critical thinking skills to analyze customer needs and tailor messaging effectively.

• Experience in SaaS or technology sales.
• Familiarity with CRM tools like Salesforce and sales engagement tools such as Linked In, 6sense, and sequencing tools.
• Proven success in creating and managing outbound prospecting campaigns.
• A customer‑first mindset with enthusiasm for understanding technical solutions.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave, mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, and volunteer time off.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.