Strategic Relationship Manager Job Atlanta area,Georgia USA,Sales

Strategic Relationship Manager – Credit Connection & Pass-Through Programs

Location:

Atlanta, US

Role Overview

The Strategic Relationship Manager will be responsible for managing and expanding both CRIF’s Credit Connection lender portfolio and the Dealer track & Route One Pass-Through programs. This is a highly strategic, growth‑oriented role focused on maximizing lender relationships, driving platform adoption, increasing application volume, and expanding revenue across CRIF’s full suite of products and services. This individual will serve as the primary point of contact for assigned lenders and partners while leading key initiatives including lender migration, digital contracting adoption, and pass‑through processing expansion across both existing clients and external partners.

Key Responsibilities

Relationship Management

Serve as the primary point of contact for the Credit Connection lender portfolio and pass-through partners
Build and maintain strong executive and operational relationships across lender and partner organizations
Conduct regular business reviews and lead joint growth planning initiatives
Ensure high levels of customer satisfaction and long‑term retention
Lead onboarding and migration from Credit Connection to CRIF platforms
Drive adoption of Digital Contracting across the lender base
Coordinate implementation efforts with Product, Operations, and Customer Success teams
Ensure lenders quickly realize value and successfully adopt new capabilities

Revenue Growth & Expansion

Identify and close opportunities for CRIF Select Complete
Expand adoption of BPO services, Pass‑Through processing, Dealer Management programs, fraud solutions, analytics, and future offerings
Develop lender- and partner‑specific growth strategies to increase wallet share and recurring revenue
Partner cross-functionally with Sales, Product, and Operations teams
Partner with lender and dealer development teams to increase application volume
Expand dealer participation within lender programs
Support growth initiatives across new markets and dealer segments
Leverage Dealer track and Route One ecosystems to drive incremental volume

Credit Connection & Pass-Through Program Management

Manage and grow the Credit Connection portfolio of lenders
Lead and scale the Dealer track & Route One Pass-Through programs across existing CRIF clients and external pass‑through partners
Coordinate cross-platform execution to ensure seamless integration and performance
Drive adoption and utilization of pass‑through processing capabilities
Identify and execute on new partnership expansion opportunities, including revenue‑share and referral programs
Monitor, analyze, and report on program performance and key metrics

Success Metrics

CRIF Select Complete conversions
Digital Contracting adoption and penetration
Pass‑through processing adoption and volume growth
BPO and services revenue growth
Product attachment rates
Overall lender and partner wallet share expansion

Qualifications

5+ years of experience in account management, relationship management, or strategic partnerships (fintech, auto finance, or SaaS preferred)
Proven track record of managing and growing complex portfolios or partner programs
Strong understanding of lender/dealer ecosystems (Dealer track and Route One experience strongly preferred)
Experience managing platform migrations, integrations, or multi-party programs
Exceptional communication, presentation, and stakeholder management skills
Ability to operate cross-functionally in a fast‑paced, growth-oriented environment

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