New Home Inside Sales Coordinator

Since 1984, Brock Built has been a premier local Atlanta Home builder. Our goal is to enrich the lives we touch by helping our buyers achieve their dreams through home ownership. We are dedicated to delivering quality innovative and comfortable places to live and are proud to announce expansion into the Alabama and Florida markets.

Brock Built. It’s what better living is all about. If you are passionate about all aspects of enriching people’s lives and want to become part of a winning team, join the Brock Built family, and promote your opportunity for growth.

Brock Built, a leading home builder in Atlanta, GA, is seeking a New Home Inside Sales Coordinator to join our growing team in Cobb County and Midtown Atlanta communities. The New Home Sales Coordinator supports the onsite sales team by serving as the first point of contact for prospective buyers, managing inbound inquiries, and coordinating appointments that drive community traffic and sales opportunities.

This role works closely with the Senior Sales Counselor to ensure the sales center operates smoothly while delivering an exceptional and welcoming buyer experience. The position blends customer service, sales support, and operational coordination within a fast-paced new home community environment.

We’re looking for self-motivated individuals who bring enthusiasm, a positive attitude, and a strong work ethic to the table. The ideal candidate has a proven track record of exceptional customer service with excellent listening and follow-up skills that build trust and deliver results.

• Drive the Brock Built sales process and deliver exceptional customer service
• Manage inbound sales inquiries, respond to customer questions, and schedule appointments for the onsite sales team while managing multiple inquiries simultaneously
• Confirm appointments and follow up with prospects to maximize appointment attendance
• Track inbound inquiries and appointments within the CRM system
• Document prospect interactions, notes, and follow-up actions
• Ensure smooth handoffs of qualified prospects to the Senior Sales Counselor
• Greet and assist prospective home buyers visiting the sales center by welcoming guests, gathering initial needs, and answering basic questions
• Support the Senior Sales Counselor with buyer communication and day-to-day sales center operations
• Assist with planning and execution of community marketing events, realtor events, and open houses
• Strong interpersonal and customer service skills with the ability to confidently engage prospective home buyers
• Excellent verbal and written communication skills across phone, text, and email
• Strong organizational skills and attention to detail when managing leads, materials, and sales center operations
• Comfortable using basic technology tools such as CRM systems, email platforms, calendars, and office equipment
• Ability to work collaboratively with onsite sales leadership while maintaining professionalism with customers
• Reliable, dependable, and able to maintain a professional sales center environment
• Become a community subject matter expert (SME) in areas such as schools, utilities, shopping, tax information, etc., to better meet the needs of our clients
• Develop and maintain relationships with the realtor community
• Working and communicating effectively with customers and team members
• Understanding and communicating the loan process
• Flexibility to occasionally support weekend events or provide coverage during peak traffic periods or team absences
• Other duties as assigned

• 1–3 years of experience in customer-facing roles such as sales support, hospitality, real estate, or administrative coordination preferred
• Experience handling inbound calls, appointment scheduling, or customer inquiries strongly preferred
• Experience
• Experience working in professional office or showroom environments is beneficial
• Great listening skills & creative problem-solving abilities
• Ability to work both independently and as a collaborative team member
• A high level of enthusiasm, as well as a high energy level
• Commitment to integrity
• Ability to prioritize and multi-task and manage time well
• Proficient with MS Office…