Sales Consultant

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

• Meet dealership sales goals.
• Greet customers and determine make, type, and quality of vehicle desired.
• Explain features and demonstrate operation of vehicle in showroom or on a demonstration drive.
• Suggest optional equipment for customer to purchase.
• Compute and quote sales price, including tax, trade‑in allowance, and discount.
• Complete paperwork accompanying vehicle sales, including sales slip or sales contract.
• Arrange for delivery and registration of vehicle.
• Research availability of models and optional equipment.
• Engage in business development.
• Address customer concerns.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Record all hours worked accurately in the company timekeeping system.
• Follow safeguards rules and regulations.
• Demonstrate the company’s core values.
• Comply with company policies and procedures.
• Observe all federal, state, local, and company safety rules and regulations in performance of duties.

• Education:
  • GED or high school diploma.
  • Associate, Bachelor, Master, or Doctorate degree (field of study not required).
• Field of Study /
  
  Work Experience:
  
  Automotive, Business, Human Resources, Information Technology, or Accounting.
• Desired
  
  Work Experience:
  
  
  • Up to 3 years.
  • 3-5 years.
  • 5+ years.
• Prior experience: Prior sales and/or customer service experience desired.
• Certificates and Licenses: Valid driver’s license. Automobile salesperson license (preferred).
• Computer
  
  Skills:
  
  Intermediate knowledge of Microsoft Office products; intermediate ability to learn web applications for customer management.
• Communication
  
  Skills:
  
  Ability to understand and follow instructions; communicate effectively with customers and company personnel.
• Attendance Requirements: Regular and predictable attendance; scheduled shifts may include evening hours, weekends, and holidays.

• Regularly required to talk or hear.
• Frequently required to stand, walk, and sit.
• Perform frequent movement around company facilities and outdoor car lot.
• Potential exposure to varied weather conditions during test drives.

• Duties performed indoors and outdoors, including customer test drives.

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer
• Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Hendrick is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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This job description is subject to revision at the discretion of the company. The employee will be required to follow any other instructions and perform any other duties and responsibilities upon the request of a supervisor.