Sales Ambassador - Lenox Square

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive team environment that keeps customers coming back.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time.

Position: Casual Sales Ambassador

Weekly: 4–19 hours

• Driving Sales: Utilize the Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including our stance on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
• Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up‑to‑date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer’s needs.

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback and opportunities to improve your skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee’s unique contributions.

• Time and Attendance: Be punctual, reliable, and present ively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up‑to‑date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use visual merchandising guidelines to make real‑time adjustments to product displays based on sales to improve the customer experience.
• Policies and Procedures: Ensure you practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.

• Required: Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Under‑age candidates (under 18) will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations

• Preferred: Experience with consultation‑based customer service models
• Strong problem‑solving skills to address issues that arise in day‑to‑day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or…