Customer Growth Manager - Enterprise

Location:

Atlanta, GA

Office Attendance: 4 days per week minimum

We’re looking for a growth‑minded Customer Growth Manager to help our merchants unlock the full potential of Splitit’s installment solutions. You won’t just be managing accounts—you’ll be a strategic partner, driving adoption, usage, and measurable business outcomes. Reporting to the Head of Customer Growth and Engagement, you’ll have the opportunity to shape how clients grow with us and how Splitit grows with them.

• Build trusted, executive‑level relationships that inspire confidence and collaboration.
• Accelerate product adoption and usage across merchant portfolios by identifying untapped opportunities and helping merchants realize immediate wins.
• Partner with merchants to co‑create growth strategies that drive revenue, conversion, and long‑term retention.
• Use data and insights to uncover patterns, recommend optimizations, and surface new use cases.
• Deliver compelling presentations that influence senior stakeholders and highlight measurable impact.
• Proactively anticipate merchant/customer needs, solving challenges before they surface and positioning Splitit as a strategic driver of growth.
• Collaborate closely with Product, Marketing, and Sales to ensure customers’ voices are heard and translated into innovation.
• Lead engaging training sessions and workshops that empower merchants/customers to get more value from Splitit.
• Act as a thought partner—bringing fresh perspectives, market knowledge, and strategic guidance to every interaction.

• Bachelor’s degree in business administration, marketing, technology or related field
• 5+ years of successful experience in client success or account management in the Financial Technology or BNPL industry
• Fintech industry experience a must (card processing experience necessary)
• Startup experience a plus
• Demonstrated expertise in utilizing advanced analytical platforms (e.g., Looker, Tableau) to extract actionable insights from complex data sets and drive data‑informed decision‑making in a client‑facing environment
• Proven ability to leverage AI‑powered tools for predictive analytics, proactive client outreach, and personalized customer experiences
• Highly self‑motivated and results‑oriented with a proven track record of taking initiative, working autonomously, and exceeding performance goals in a fast‑paced environment
• Strong analytical and problem‑solving skills, with the ability to quickly identify patterns, diagnose issues, and develop effective solutions

Splitit is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.