MPS Virtual Sales Director

Job Description

We are seeking a strategic and results-oriented Director of Virtual Payment Sales to lead a high-performing team of Merchant Payment Services Virtual Payment Specialists.

• Lead, coach, and develop a team of virtual sellers responsible for inbound lead conversion and proactive outbound prospecting.
• Drive disciplined pipeline management, SLA adherence, and sales activity tracking within CRM tools (e.g., Salesforce).
• Establish and execute hub-based sales strategies that maximize conversion, speed to lead, and productivity per seller.
• Develop and monitor revenue, volume, and market share goals aligned to merchant acquiring objectives.
• Partner cross‑functionally to ensure seamless lead routing, onboarding, and client experience.
• Leverage data and reporting to optimize sales performance, conversion rates, and funnel health.
• Ensure timely follow-up with leads and referrals, reinforcing a rapid‑response engagement model.
• Identify trends in customer needs, digital behavior, and competitor offerings to continuously refine strategy.
• Build a strong, performance‑driven culture focused on accountability, coaching, and results.
• Oversee budget, staffing, and resource planning to support scalable growth.
• Develop relationships with internal partners and external industry stakeholders as needed.

• Role is based in Atlanta, GA, supporting a centralized hub of virtual sales professionals.

• Bachelor’s degree, or equivalent work experience.
• Eight to ten years of relevant experience.

• Direct experience leading inside sales, virtual sales, or contact center‑based teams.
• Eight to ten years of sales and/or sales leadership experience.
• Strong knowledge of merchant acquiring and payment solutions.
• Proven success managing teams focused on high‑volume inbound/outbound sales motions.
• Advanced proficiency with CRM platforms (e.g., Salesforce) and sales productivity tools.
• Demonstrated ability to drive pipeline discipline, conversion improvement, and activity‑based performance management.
• Strong analytical mindset with experience using data to drive decisions and improve outcomes.
• Excellent coaching and leadership skills, with a track record of building high‑performing, metrics‑driven teams.
• Effective verbal and written communication skills, particularly in virtual engagement environments.
• Strong understanding of banking products/services, operations, and evolving payment trends.
• Ability to make independent, data‑driven decisions in a fast‑paced environment.

This role offers a hybrid/flexible schedule, with an expectation of three or more days per week in office and flexibility to work remotely on remaining days.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E‑Verify program.

Pay Range: $ - $

Salary may differ based on the role location and other factors.