Account Manager II

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (Fin Tech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on Linked In, You Tube, Twitter, Facebook, or Instagram.

The Account Manager II is responsible for managing key accounts, along with implementation, support, and revenue growth activities associated with new and existing accounts. In addition, role's responsibilities include the day-to-day accountability for internal and external setup, development, and maintenance associated with those accounts.

The Account Manager will act as the principal point-of-contact for clients and will work closely with the sales and operations teams to manage projects per the needs both defined by the client and outlined by the Director of Accounts. In addition, this person ensures that account-level client expectations are properly managed and that all stakeholders are kept informed regarding project status and progress, including milestones of program development.

InComm Healthcare helps health plans and groups attract, engage and retain members with innovative consumer benefits and rewards. By taking advantage of our Enhanced Payment Platform, our partners can provide easily accessible incentive programs to their members. Our innovative products, like our directed-spend prepaid cards, provide members with continuous positive experiences bined, these services increase and enhance brand awareness for a wide variety of health plans and groups.

The key responsibilities of the Account Manager II are growth, retention, business development and strong client relations with existing and potential clients to meet sales objectives.

• Develop and grow key customer relationships at multiple levels of the organization to open channels of communication and promote business growth. Ensuring the overall quality of maintaining client relationships, client projects, and the status of those projects are communicated effectively to all parties. This includes building relationships with customer key stakeholders and customer c-level executives.
• Responsible for strategic account planning including monthly updates, quarterly business reviews and annual account planning.
• Oversee a portfolio of Healthcare clients managing (and owning) the customer account relationship. Be the expert. These tasks include, but are not limited to, product portfolio, materials project management of inventory and fulfillment, billing, reporting, regular customer meetings, and continuous training.
• Create and implement strategic account plans to continuously improve service and grow revenue.
• Knowing your customer through frequent customer contact via conference calls and regular (on-site) customer meetings.
• Work closely with your customers to understand their needs and recommend optimum solutions to increase revenue performance.
• Ensure there are no barriers to our customers’ success; effectively manage issues with the support of the entire InComm team.
• Work with Product Management and Marketing to develop the best possible product suite available for each customer.
• Produce detailed product and sales analyses.
• Attend key customer vendor shows, charity events and other key events.
• Manage escalations of service ops failures.
• Multitask and manage projects…